Forum Discussion

beans377's avatar
beans377
Explorer
2 months ago
Solved

Quest 3 right controller won’t wake up

I was playing gorilla tag on my quest 3 and everything was working fine then I put the headset and controllers on the official quest 3 charging dock and a couple hours later when I was going to play vr again I noticed my right touch plus controller not waking up and the headset displayed a message saying “ right controller not connected press any button to wake it up” and I tried replacing the batteries but that didn’t help, then I tried rebooting the headset and it still didn’t work. but when I put the controller on the charging dock it lights up on the charging light on the dock so the controller is clearly being recognized the the dock and is receiving power. this is very weird. Is there anything I can try to get it to wake up and connect?

controller
quest 3

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi there beans377,

     

    We noticed your post and would love to lend a hand to get you back to swinging around the forest on Gorilla Tag.

     

    Here are a few troubleshooting steps you can try:

    • Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
    • Try Unpairing and Pairing your controller to your headset again.
    • Try rebooting your headset.

    If you are still having issues, please send us a private message so we can try out some more troubleshooting steps!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • beans377's avatar
    beans377
    Explorer
    2 months ago

    I took the batteries out for 30 seconds and that worked 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 months ago

      Hi again!

       

      That's fantastic to hear! If you ever run into any other issues, don't hesitate to reach out, we are always more than willing to help!

  • beans377's avatar
    beans377
    Explorer
    22 days ago

    Ok it’s been a few weeks and the issue has come back  and I tried what I did last time and the controller is still not working

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      22 days ago

      Hi there beans377, we're upset to hear that you're experiencing issues with your controller again. 

       

      Thank you for being proactive in trying to troubleshoot the issue. We completely understand that this is not an ideal situation but rest assured, we'll do our best to get it sorted as soon as possible for you. 

       

      Would you mind sending us a private message so we can investigate this further for you? To do this, please go to our profile page or click here. 

       

      Hope to hear from you soon!