Quest 3 stuck on same five-digit pairing code

Hi GlacialSeaOtter3595​ 🙂

GlacialSeaOtter3595 wrote:

I do not have access to the Meta Quest app

You need the mobile app on your phone or tablet to pair the Quest with the 5-digit code.

This code never change..... each headset has its particular pairing code

Just to clarify — I’ve already tried the Meta Horizon app on Android and the browser pairing method. The 5‑digit code never changes and the headset cannot complete setup. When I enter the code in the app, nothing happens — the headset stays stuck on that same screen and never progresses.
I believe the device may be stuck in enterprise mode or a pairing loop, and I’m hoping for assistance from Meta staff to resolve this.

Thank you very much for your kindness in responding. I’m very new to this and appreciate the help.

Bev

Thanks for the suggestion. The headset was purchased new from Amazon, an authorized retailer. The 5‑digit code never changes and the device never progresses past the pairing screen. I’m using an Android phone. I’m waiting for Meta staff to review.”

I cannot thank you enough for that information.  I had tried for days to navigate the company's merciless maze to reach a human being.  I have sent an email. Much thanks again,

Bev

Hello to everyone.

I entered the same nightmare today, after receiving a brand new, sealed Quest 3 from Amazon at the not so nice price of 550 Euro.

As GlacialSeaOtter3595 wrote, after powering up the headset and connecting it to the network, it receives the updates but the setup can never be completed. Everything stops at the pairing code page, no matter how many times I reset the device. Then nothing I can do, I can't open any menu.

I contacted the Meta assistance, they are now working for a replacement.

Just one thing: You are not forced to use a mobile device (smartphone or tablet) to complete the setup. You can download the Meta Horizon version for PC and complete the setup connecting the Quest 3 by link cable.

What a bad day!

EDIT: I was wrong: when I turn on the Quest 3 for the first time, I'm forced to use a mobile device to pair it. There is no way to do it from PC. Just insane!

Thank You for the comment. I really don’t know how to do: the only mobile device I own it’s not compatible with the Meta Horizon application, I can’t install that.

However, here’s what they wrote from the official assistance: “The PC Meta application will allow you to connect your Headset to the PC, you will need to go through the Set up your device process using the 5 digit pairing code to be inserted to the Meta application on your PC.”

Make sense for You? Please, help me if You can, I’m going to replace my headset but I will be glad to solve the issue without doing it.

Sincerely.

Edit: sorry, how the hell do I open the "Quick setting menu"? After another factory resetting, I'm trying to press every button on the cotrollers, with no result. I just see a small Meta logo disapperaring after few seconds... 

There's a lot of unhelpful replies and comments on this thread. I had this problem and it was extremely frustrating. I was about ready to return my brand new Meta Quest 3. I had installed the Meta Horizon mobile app on my Android and was stuck on the Quest screen asking for a 5 digit code. 
I finally got past it by removing the Meta Horizon App from my phone and reinstalling it (I had just installed it as part of the setup steps).