Quest 3 stuck on USB Update Mode Loop

Question

A few days ago, I was playing VR table tennis on my Quest 3. I took the headset off for a drink of water, and when I put it back on, the screen went black. I did a forced restart, and it showed a screen with a progress bar. After the progress bar completed, the usual boot animation played. However, once the animation finished, the screen went black again.
I forced a reboot again, but this time it entered USB UPDATE MODE. None of the options on the screen are responsive — selecting any of them just brings me back into USB UPDATE MODE. I also can’t connect it to my PC.
I’ve seen that others who experienced the same issue were able to get a replacement through their retailer or Meta support. However, I’m located in China and bought my Quest 3 through Amazon Global (Amazon’s international shopping service). The original seller is Amazon US, but the customer service for Amazon Global told me they cannot provide after-sales support for this issue and advised me to contact Meta directly.
I really want to know: what should I do in this situation? Why can’t Meta authorize third parties to handle repairs or replacements for cases like this? I would even be willing to pay for a fix — but right now, I’m just stuck staring at my unusable Quest 3, completely helpless.

lovessd · Answer

Sounds great, When I select the “Sideload Update” option, the headset briefly flashes and then immediately returns to USB UPDATE MODE again. During this process, the Quest Software Update Tool shows a popup saying that an Android device has been detected. However, when I click "Continue", it says "No device found."

steve_40 · Answer

The last v78.1028 update was borked. Reinstalling the update (it should now be a 105Mb file not a 165Mb file) will fix the problem. Try to update using your PC with a USB cable and the Quest Software Update tool&nbsp;here.

steve_40 · Answer

Have you tried doing a factory reset? Also, if you have the MetaHorizon app set up on your mobile phone, you can force the factory reset using that app (tap the headset icon, scroll down to Headset Settings-&gt;Advanced Settings-&gt;Factory Reset.

lovessd · Answer

Can't work as cannot find headst.

MetaStoreHelp · Answer

Hey there lovessd !
&nbsp;
We came across your post and wanted to try and lend a helping hand.
&nbsp;
We were going to suggest the Software Update Tool, but as that hasn't worked for you, we think a manual Factory Reset is the next best thing.
&nbsp;
Please bear in mind that a factory reset will wipe all data from your device - some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it is up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
&nbsp;
Once you have set up Cloud Backups, ensure your device is fully charged, then proceed with the following steps from your headset:
1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.
5. The device should now begin the Factory Reset process.
&nbsp;
We hope this gets you back into the Metaverse, but if the issue persists, please don't hesitate to get in touch via PM (make sure you're logged in first!) or via emails, using this link.&nbsp;

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Quest 3 stuck on USB Update Mode Loop

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