Forum Discussion

Lou_v1965's avatar
Lou_v1965
Honored Guest
4 months ago

Quest 3s out of commision

So I turned off my Meta Quest headset after all the controller issues. Decided to turn it back on again, did a factory reset. This time it didn't detect either controller. Powered it back off and boxed it up. Next destination. garbage can. My Oculus 2 works with no issues.. SMFH!! 

2 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    If it's a 3s why would you put it in the garbage can ? It should be still under warranty.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    Thanks for posting into our forum. We see you're having some problems with your Quest 3S controllers no longer pairing with our device after a factory reset, and we'd like to look into this as well! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks!