Forum Discussion

VictorMannoel's avatar
VictorMannoel
Explorer
22 days ago

Quest 3S red light blinking then no power

Hi everyone,

 

I was using my Quest 3S normally last night and turned it off.

 

Today when I tried to use it again, it started blinking a red light while connected to the charger. I unplugged it from the power outlet and plugged it back in, and after that the headset never turned on again.

 

Now there is no light at all. It does not charge and does not turn on.

 

The device is less than 1 month old and was bought brand new from Amazon.

 

Has anyone experienced this issue?

I FROM BRAZIL

3 Replies

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Heroic Explorer
    21 days ago

    Hey there 

    You're in the wrong section. This is the AI-Glasses and not the question forum. 

    Anyways you can try to do a hard reset on the headset.

    Push the power button and the volume (-) button at the same time until the screen is loading. 

    Then navigate with the volume buttons to factory reset and confirm by pushing the power button 

    Volume buttons to navigate to "yes" and finally power button again for confirmation. 

    Hope that will help you.