Forum Discussion

DevotedUser's avatar
DevotedUser
Honored Guest
30 days ago

Quest 3s wont connect to WIFI

So, my headset had been working perfectly since i got it, and vie never had any issues with anything. But after my WIFI went out yesterday, i cant connect to it with my headset, but everything else can connect. It says, Saved/Check password and try again. i Know the password is right. I did ALL of the fixes that people suggested and in the end i ended up factory restarting my headset. Even after the factory restart, it STILL wont connect. now im stuck on the Setting up your WIFI bit of setting up a headset and now i cant even play offline games because i cant connect to WIFI. So my headset is currently just unusable. 

What can i do to fix this?

quest 3s
WiFi

2 Replies

  • steve_40's avatar
    steve_40
    Expert Trustee
    30 days ago

    Restart your router then try setting up the wifi from the Meta Horizon app on your phone.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    30 days ago

    Hey there DevotedUser,

     

    We've just come across your post regarding the Wi-Fi issues you are currently having with your Meta Quest 3S after you having experienced a Wi-Fi outage. We know how eager you are to get back into the world of VR to get back to enjoying your favorite games and we appreciate all of the troubleshooting steps you have attempted so far.

     

    Please attempt the following troubleshooting steps to help resolve your issue:

     

    • Disable IPv6 in your router settings
    • Disable the dual-band feature of your router to ensure the headset is on the correct channel
    • Remove any unsupported third-party accessories and reboot the headset
    • Attempt to connect the device to a different network

    Let us know if this has resolved your issue, as we want to get you back into the world of VR as quick as possible!