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austint30's avatar
austint30
Protege
2 years ago
Solved

Quest Link Does Not Work Consistently

OS: Windows 11 Quest Model: Quest 2 (more than one) Link Cable: Multiple third party cables made for Quest 2 PC: Multiple PC setups including laptops Hello, I'm not necessarily here to ask a que...
headsets
Meta Quest 2
Pc compatibility
PCVR
Quest 2
USB
windows
  • TheAntiSocializer's avatar
    TheAntiSocializer
    1 year ago

    Hey everyone! Just wanted to jump in here and note that I'll be locking this thread since it is now pretty old. 

    If you're currently running into issues with Windows 11 on the Quest Link software, I do suggest reaching out to MetaStoreHelp through PM or with a support ticket. This way they'll be able to get a look into your logs and make sure everything on the backend looks good. 

    Alternatively you can also create a new post within the Get Help boards.

    Thanks 

austint30's avatar
austint30
Protege
2 years ago

Hello,

Thank you for getting back to me.

First of all, I want to try to link the cables I have currently tried if I can still find them on Amazon.

Stouchi: https://a.co/d/5qOAA7D

Syntech: https://a.co/d/igfbkOq

And a third cable that I no longer have and don't remember the brand. iirc it was one of the highest rated cables advertised for Quest 2 on Amazon at the time.

All three had the same issue I described in my post.

I don't have a first party cable as it is very overpriced, and the other third party cables were well rated for Quest 2 usage. I might look at getting the Anker cable, but that one is quite pricey as well.

If I buy the Anker cable, I'll let you know if I experience the issue again. But, I still find it odd that those three highly rated cables of different manufacturers all experienced identical issues. Leads me to believe that the cable isn't the issue.

As for the troubleshooting steps, I can verify that

1) All PCs tested with latest Nvidia GPU driver

2) PC's that I've tested meet requirements

3) All PC's have Windows Defender on default settings

4) Tried removing all USBs except for link. (Issue still persists)

Also, would it be possible to get an error log if this issue happens again? Where would I find that error log?

Thank you

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 years ago

Hello, hello! Thanks for reaching back out with these updates! We really appreciate you specifying those third-party cables you've been trying for reference, as well. As mentioned, at this time, we do recommend using either the Quest Link cable or the Anker Link cable for the best effect however, since many factors go into PC VR gaming, let's focus on further pinpointing possible causes of this Link connection issue you're reporting. First I did want to share with you the steps for gathering your logs for the Oculus/Rift software, which can be found right here for reference. Let us know if you need any further assistance with that and we can certainly help! 

And, as the next step, could you please try uninstalling then reinstalling the Oculus desktop app using these steps:

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content
  4. Reboot into Safe Mode
  5. Uninstall the Oculus PC app using the Control Panel
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Oculus PC app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset

Please keep us updated on your results from these steps and we'll be able to move forward from there! 

  • austint30's avatar
    austint30
    Protege
    2 years ago

    Thank you for letting me know where the log files are. I just now made some attempts to start Oculus Link.

    The first two times were successful, it worked as expected. Then I have tried to start Link about 5 more times and was left with the three dots indefinitely.

    I have attached all of the log files in AppData/Local/Oculus from two time brackets: one from 8/27 16:44 and the other 8/27 16:50.

    The first time bracket was within Quest Link worked as expected. The second time bracket was within when it failed.

    I have no idea what I'm looking at in these logs. Hopefully it will be helpful to you.

    Unfortunately it won't let me upload the zip file, so here is a Google Drive link. If you can't access it please let me know.

    https://drive.google.com/file/d/12Oa1keDPwCuSNl0Z-VvcyzrT_9CeLdaO/view?usp=sharing

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, austint30! Thanks for getting back to us with those results! We won't be able to open that Google Drive document on our side due to the permissions associated with it, but no worries! Since you've been pretty thorough with those troubleshooting steps, we'd like to take a more in-depth look into your issue. Go ahead and reach out to us through PMs and we can move forward from there. You can select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!