Quest Link stuck on purple screen after recent update (Quest 2 & Quest 3)

Hi,

After a recent update, Quest Link is stuck on a purple screen and PCVR Home never loads.

What’s happening:

• Meta PC App shows the headset as Connected / Active
• Inside the headset, Link starts but stays on the purple screen
• No PCVR Home environment appears

Tested hardware:

• Quest 3
• Quest 2

(Same issue on both)

Tested PCs:

Two different Windows PCs

(Same behavior)

What I already tried:

• Factory reset (Quest 3)
• Cable-only Link (Air Link off)
• Different USB ports (rear motherboard ports)
• Meta PC App service restart
• No SteamVR, no Unreal Engine running
• OpenXR runtime set correctly
• GPU forced via NVIDIA Control Panel
• Windows graphics scheduling disabled

The issue persists in all cases.

Important context:

I am using Quest Link for PhD research and VR application development, and this issue is currently blocking my work.

My questions:

1. Is this a known regression in recent Horizon OS / Meta PC App updates?
2. Has Meta acknowledged this issue?
3. Is there an estimated fix timeframe or upcoming hotfix?
4. Is there any official workaround at the moment?

Thanks in advance.