Forum Discussion

66_kennyTTV's avatar
66_kennyTTV
Honored Guest
5 months ago

quest pro controleur stop working on my quest 2

First i start my quest 2 and my controleur is connected but dont have any tracking and never see it on the screen ( i unpair the left and right contrôleur and repair it with the phone app ) and still not working i need help :'( 

ps: only bouton working is the oculus one and the menu bouton

3 days ago the controllers worked very well / an update and there it is no longer working 

TANKS META -_- 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there, 

     

    We understand that you are having trouble with your controllers since the recent update. That’s got to be frustrating, and we totally get it. We’d love to help you get things back up and running smoothly, so let’s walk through a few steps together and see if we can sort it out.

     

    In most cases, the environment you are in can cause problems, so take a look at the following link for some helpful tips.

     

    We also recommend removing any unsupported third-party accessories that could interfere with tracking or controller detection. These include controller and headset covers, controller attachments, and so on.

     

    If you continue to experience problems after this, please contact us via private message, as we will need to explore other options. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!