Forum Discussion

GhostsBonez's avatar
GhostsBonez
Honored Guest
2 months ago

Quest pro controller failing to pair

as far as ive seen online, this is not a problem only I have. My left quest pro controller is failing to connect to my quest pro itself. It sits there, flashing purple and white. my quest pro during the pairing process gives me a message of "controller failed to pair" HOWEVER, the right controller paired just fine. Ive tried resetting the controller, restarting, keeping it in cameras view, restarting the headset, etc. im unsure of what to do. considering i just spent around $850 on the headset and controllers for christmas.

controller
pair
Pairing
quest pro
quest pro controller

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi again! We're just checking in to see if you still require any assistance with this issue? 

     

    If so, please do not hesitate to get back in touch via PM!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hey there GhostsBonez!

     

    We hear you're having problems with your Quest Pro controllers connecting with your Quest Pro headset, after many steps to try and fix this issue it is still not working which is of course everything but the ideal experience, especially for Christmas, so we'd like to have a closer look into this with you together and help you get this fixed as soon as possible, so that you can get start immersing yourself within the virtual world.

     

    We'd like to ask you to please send us a private message, where we can investigate this closely together. You can send us a private message by selecting our name to get to our profile page or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thank you and we look forward to seeing you there!

    • v0xxxx's avatar
      v0xxxx
      Honored Guest
      2 months ago

      Hey there! My daughter and I both have the quest 3s and had the exact same problem with the left remote on her 3s! Luckily I was able to pair my controller to hers. But now I’m down a controller 😞and can’t play with her anymore. This happened about 2 months after purchase. As GhostBonez said, I too have tried all the troubleshooting possible and to no avail, it won’t connect to either headset. Any help would be greatly appreciated!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 months ago

        Hey there v0xxxx! 

         

        We'd love to help you get back into the Metaverse again so that you and your Daughter can play at the same time, can you please contact us privately so we can look into this further for you? 

         

        • You can send us a private message by selecting our name to get to our profile page or by clicking here: https://metaque.st/CommunitySupport.
        • Next, click "Send a Message" to privately message us!
        • Please remember, you must be signed into the community first to send us a private message.

        We're in this together and we will go through everything step by step with you!