Forum Discussion

OrryAuria's avatar
OrryAuria
Honored Guest
5 months ago

Quest Pro controllers constantly fail to track

my Quest Pro controllers just will not track reliably, theyll be backwards and upside down more often than not, and trying to turn them off and back on again doesnt even work because they either go right back to just being as useless as before, or they just wont turn back on again.

 

At this point my Quest Pro may as well be a paper weight it useless

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there, 

     

    We understand you are encountering tracking issues with your Meta Quest Pro controllers. We know how this could affect your day to day gameplay and we're eager to get this sorted for you. Here are a few troubleshooting steps to resolve your issue:

     

    • Make sure the play area is suitable and free of anything that may interfere with tracking
    • Check the area is well lit, with enough light to see clearly, but no direct sunlight
    • Check the area is free of small lights such as Christmas lights, or LED strips
    • Check the area is free of reflective surfaces such as mirrors, glass, or polished marble
    • Make sure there are no obstructions between the tracking cameras and the controllers
    • Make sure the tracking cameras are clean. If they need to be cleaned, follow the maintenance and care guidelines
    • Remove unsupported third-party accessories that may affect tracking or controller detection. For example: controller and headset covers, controller attachments, etc.
    • Unpair and pair the controller to the headset

    If you are in need of further assistance, please don't hesitate to message us privately, we'd be happy to explore alternatives:

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Have a lovely day!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi again,

       

      We just wanted to check in with you and inquire if you are still having issues with the tracking of your Meta Quest Pro controllers. If so, then please send us a private message by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing from you and we hope you're having a fantastic day!

  • I'm experiencing a similar problem with my Meta Quest Pro controllers. They frequently just don't track and I get the message on the Headset that the controller is not tracking.  I've frequently update all the software as it pops up. Any suggestions on how to solve the problem? 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey radstc, thank you for posting!

       

      We understand that controller issues are affecting your experience, and so we can take a closer look, please get in touch with us over Private Message and we can see what options are available.

       

      To Private Message us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear from you soon!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey again,

       

      We wanted to check up and ask if the issues been resolved?

       

      If not don't worry, all you need to do is send us a DM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.

       

      We're looking forward to hearing from you!