Forum Discussion

mitjabonca's avatar
mitjabonca
Protege
2 months ago

Quest Pro does not connect automatically to Link

After PC power on, or PC wake up from sleep (also turning on the Meta Quest Link win11 app, if not already running), I put the headset on my head, and the main screen appears. In Quick Settings, I ca...
Auto connect
link
rebecca.170984's avatar
rebecca.170984
Honored Guest
2 months ago

Still disabled. I need access to my own accounts.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi Rebecca,

     

    We understand you are encountering issues when trying to connect your headset to Meta Quest Link. Firstly, please make sure you have followed the steps below: 

     

    1. Plug your USB 3 cable into a USB 3.0 port on your PC, then plug the other end into your headset.
    2. Press Meta button/ Oculus button on your controller to open the universal menu.
    3. Select the clock on the left-hand side of the universal menu to open Quick settings.
    4. Select Link, then select the computer that your headset is plugged into.
    5. Select Launch.

    If this does not work, here a some steps to resolve this:

     

    1. Restart your headset and computer.
    2. Update your Meta Quest software and drivers.
    3. Disable any firewall or antivirus software that may interfere with your Link connection.
    4. Uninstall and reinstall the Meta Quest Link app on your computer.
    5. Log out of the Meta Quest Link app and log back in.
    6. Make sure that Air Link is turned off.

    For further guidance, don't hesitate to reach out to us privately, we'd be happy to help:

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Have a lovely day!

    • mitjabonca's avatar
      mitjabonca
      Protege
      2 months ago

      In that Quick Settings there is a Link, and it says "Not connected". If I click on it, another smaller window appears and it says "Searching for PCs...". 

      The headset IS connected with my PC, and it cannot connect automatically.

      It does, only when I disconnect and reconnect the USB cable (from headset or PC). Then it reconnects insrtantly. But this is not how it was 2 and more updates in the past. It used to connect automatically. Now it just doesn't.