Quest Pro left controller not work/pairing - V71(controller update)

Hi Red_Fennec,

Thanks for reaching out about this! We understand you are having pairing issues with your controller after updating to v71 on your Quest Pro.

We want to make sure your VR experience is as smooth as possible, so please allow us to help you with this.

As v71 is still a test build, we would recommend opting out of the Public Test Channel (PTC) to see if that resolves your issue. 
You can find instructions for how to do so here.

In the meantime, please alert our engineers of this issue by submitting a bug report!

We hope this helps, Red_Fennec. If this issue still persists after removing yourself from PTC, just send us a DM and we'll investigate this further for you!

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Hey guys, I'm having the same issue but with a Quest 2 and both controllers, everything was working fine until the headset automatically updated to the V71, I tried this:

1.  Factory reset.
2. Removing and trying to pair the controllers using the Meta Horizon App with the "Y button + III button". (This shows me an error ""Your headset was disconnected . Please reconnect your headset to continue editing your headset settings .") and looks like the controllers are connected but continously disconnects from the headset intermittently.
3. Updating the software via adb and using the website to update manually the headset. But now I'm stucked at the initial configuration screen...
4. I've also tried removing the batteries and fully charge them but doesn't seems to work.
5. The headset looks like it's stucked, I mean, when I move my head all the content in the screen moves, is not like tracking the headset itself or the movement.

I hope we can find a solution for this issue, thanks!

I also have the same issue here and it happened in the same way when my left controller stopped working after the update. First, I did a factory reset on my HMD, but it only paired my right controller whereas the left controller still won't pair. So I tried unpairing and pairing the controller again, but that's when the exact message on the app showed up. "Your headset was disconnected. Please reconnect your headset to continue editing your headset settings. "

The only difference is that my left controller's LED just keeps blinking white and purple. I assumed it was updating, so I tried to wait for it to finish updating for two days, but even then, it's still stuck like that. I contacted Meta support and tried every troubleshooting step (restart, factory reset both headset and controllers), but none of them did the trick. I've already sent a bug report from the headset.

I'm no expert, but I think it's possible it might come from the controller getting stuck in some kind of loop trying to pair to the headset, where it failed to pair during the initial setup after the factory reset (and it still thinks it's still in that initial setup). It was already unpaired before that, though because that's what I did.

I hope there's a solution for this soon.

I am having the exact same issue, down to the T, as shiveringice and Red_Fennec. My controllers updated last night while charging, and now my left one is unable to pair to the headset - right controller is still fine. Have never had issues with the controllers before this, so I'm inclined to agree with Red_Fennec that is was indeed the firmware update. From the USA, for region information.

Hey guys, just an update, not even updating to the v72 PTC the issue solved, I tried everything but now I think that we have some nice paperweights thanks to Meta 🙂

I'm having if not the same, a very similar problem,
after getting into the version 71, the first time I booted up, the pro controllers did not show as connected in the screen neither started tracking,

After some basic testing i tried to re-pair them,
The first one(I think it was the left) went whitout a problem, the second one i had to try ~5 times to pair it

But even after having them paired they are not showing in the headset neither as connected nor as a "ghost" view.
In my phone App they show as paired, connected and even show how much battery they have, they just refuse to "connect"/ work with the headset

just hopping in to state that i'm having the exact same issue and support has only offered that i buy a barely-discounted refurbished controller to replace the one that wont pair. really awesome stuff meta, cant wait for the valve deckard vr headset to be announced so i can get out of this ecosystem. 

Really dissapointed that Meta isn't owning up to what was clearly caused by their firmware update, regardless if the controllers are still under warranty or not. I will revise my rating of the Quest 3 (they clearly don't care about Pro Controllers anyway seeing how the Quest Pro is discontinued and the Logitech Ink stylus made with Meta isn't compatible to Pro controllers for no logical technical reason).

For me, I am still waiting on support to answer my direct message, but arguably that was just before the weekend so it is fair that they take another day or two. But seeing how they only offer people out of warranty a refurbished controller for not that little less money, I don't want to deal with all of that (even though I am still within warranty).

I just contacted Amazon.de and they will fully refund my original price when I send the broken controller back, which is actually more than what they cost right now.

I have looked through everything, and it seems to be a firmware incompatibility issue. The certificates aren't matching when they go to connect. My guess is that downgrading to the previous firmware that matches the controller may help...