Forum Discussion

Red_Fennec's avatar
Red_Fennec
Explorer
1 year ago
Solved

Quest Pro left controller not work/pairing - V71(controller update)

  I didn't use my headset for a while but left it on the charging dock.   It looks like they auto -updated the system to the newest version . ( Auto- update check and sleep mode update are checke...
Meta Quest Pro
  • MetaStoreHelp's avatar
    MetaStoreHelp
    1 year ago

    Hi Red_Fennec,

    South Korea is one of our supported countries, so you should be fine! ☺️ If you aren't already signed up to the PTC, that shouldn't be the source of your issues.

    Thank you for submitting a support ticket! Please refer to that ticket for further correspondence and link this thread if needs be.

    We hope you have a great rest of your day, Red_Fennec!

Red_Fennec's avatar
Red_Fennec
Explorer
1 year ago

I checked the PTS ( following the guide you provided) , but the headset is not downloading or allowing me the new beta OS . Is it because of the region I am in? I am from South Korea.

Also I also sent the ticket via help team.

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
1 year ago

Hi Red_Fennec,

South Korea is one of our supported countries, so you should be fine! ☺️ If you aren't already signed up to the PTC, that shouldn't be the source of your issues.

Thank you for submitting a support ticket! Please refer to that ticket for further correspondence and link this thread if needs be.

We hope you have a great rest of your day, Red_Fennec!

  • Red_Fennec's avatar
    Red_Fennec
    Explorer
    1 year ago

    Oh, I mean PTC , not PTS , lol. I am sorry about the typo there.


    I already joined the PTC from my phone while headset is connected, but the public build does not seem to appear from the headset's system update. Is there another section I can download it from, or do I have to wait for the server to register me? I checked that PTC 2 - 3 hours ago.

    " If you aren't already signed up to the PTC, that shouldn't be the source of your issues." I am little confuse with that sentence. @_@
    you mean if i am not check PTC, I won't be able to download beta os?
    if i am undetstand that correctly, my answer is same from above

     

  • ishlogan's avatar
    ishlogan
    Protege
    1 year ago

    THIS IS ABSOLUTELY NOT A SOLUTION! MetaStoreHelp 

    v71 update bricked many folks left controllers. Nothing under the sun has seemed to fix it, from restarting headset, resetting headset, updating to v72, hard resetting/restarting the remote, unpairing and trying to re-pair (the remotes will no longer re-pair). REMOTE IS FLASHING PURPLE AND WHITE AND THIS IS A CONSISTENT ISSUE ACROSS ALL USERS.

  • RHolmes8's avatar
    RHolmes8
    Explorer
    1 year ago

    This is not a solution. Please Demark this as a solution. This has not been solved.

  • JohnnyNoPockets's avatar
    JohnnyNoPockets
    Explorer
    10 months ago

    I need assistance with the broken headset you sell. Since you make it SO difficult to find out how, here I am on a random internet post trying to get said assistance. You took 650 dollars from me. Your device doesn't work. Help me or take this brick back. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      10 months ago

      Hi there! Thank you for getting in contact with Meta Quest Support.

       

      We know it's never ideal to experience any issues with our headset that stop us from fully enjoying the VR world, so we want to get this fixed up as fast as possible! We'd love to get in touch with you to discuss possible options!

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We're looking forward to hearing from you and knowing more about what's going on!