Forum Discussion

Nick-of-Time's avatar
Nick-of-Time
Honored Guest
4 months ago
Solved

Quest Pro won't link after last update

It's on the latest firmware.  Meta Quest Link software was updated yesterday.  Haven't used it for a week.  Worked fine for several weeks. Tried it today and could not get it to link in spite of numerous headset and computer reboots.  Tried disconnecting headset, rebooting computer, rebooting headset, reconnecting headset, tried a couple of times -- no joy. Tried several different USB ports, tried a different cable (the official Meta cable), no luck. I guess a firmware or software update broke it, again. Mega frustrating.

  • TomCgcmfc's avatar
    TomCgcmfc
    4 months ago

    Nick-of-Time​  My QPro is working fine with the latest non-beta v79 updates (QPro and PC meta-link).  I suggest you try reinstalling your meta-link drivers like so;

    Manually Run the Oculus Driver:
    Close the Meta Quest Link app completely. 
    Press the Windows key + R to open the Run dialog. 
    Enter the driver file path: C:\\Program Files\\Oculus\\Support\\oculus-drivers (this path may vary depending on your installation). 
    Find and open the oculus-driver.exe file. 
    Relaunch the Meta Quest Link app and try connecting your headset again. 

    This often works for me.  Otherwise, contact meta support including your log file and see if they can help.  Good luck mate and cheers.

3 Replies

  • TomCgcmfc's avatar
    TomCgcmfc
    MVP
    4 months ago

    Nick-of-Time​  My QPro is working fine with the latest non-beta v79 updates (QPro and PC meta-link).  I suggest you try reinstalling your meta-link drivers like so;

    Manually Run the Oculus Driver:
    Close the Meta Quest Link app completely. 
    Press the Windows key + R to open the Run dialog. 
    Enter the driver file path: C:\\Program Files\\Oculus\\Support\\oculus-drivers (this path may vary depending on your installation). 
    Find and open the oculus-driver.exe file. 
    Relaunch the Meta Quest Link app and try connecting your headset again. 

    This often works for me.  Otherwise, contact meta support including your log file and see if they can help.  Good luck mate and cheers.

  • Torsten1970's avatar
    Torsten1970
    Honored Guest
    4 months ago

    It’s the same for me. My Meta Quest 3S is recognized as a USB drive, but the Quest drivers don’t detect the device. I’ve tried every tip I could find online: manual driver installation, uninstalling and reinstalling the Link app, adjusting the USB port power settings. Nothing worked. Please, Meta – provide a solution. This is no fun!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hi Torsten1970!

       

      We wanted to come by and help you out with that connectivity issue you're having. We know how exciting it is to connect your standalone device to a PC to experience VR in all of its glory, that's why we would like to help you get connected again. 

       

      We see that you've already tried some troubleshooting steps, including installing the drivers manually, uninstalling and reinstalling the Link app, and adjusting the USB port power settings. Unfortunately, nothing has worked yet, but we really appreciate you trying these troubleshooting steps on your own. This will help us find a solution more efficiently and effectively!

       

      In order to make sure we are able to give you the best support possible, please reach out to us via private message, well will be able to transfer your query over to our email support team who will work with you and gather more information, review your log files to make sure there's no issues there and help you do some in depth troubleshooting. In order to get in touch, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

       

      Please remember, you must be signed into the community first to send us a private message.

       

      In the meantime we would recommend trying the following troubleshooting steps that you haven't tried yet:  

       

      1. Hardware Checks:

      First things first! Just make sure to check out the recommended specs for Windows PC requirements to use Meta Quest Link.

      • Ensure that the official Meta Quest Link cable is not damaged.

      2. Air Link:

      If you are using Link, ensure that Air Link is turned off in your headset settings.

       

      3- Disable any firewall or antivirus software that may interfere with your Link connection.

      Temporarily disable any firewall or antivirus software as this might be interfering with the connection.

       

      You can also check our public article with more information about how to Troubleshoot issues with Meta Quest Link

       

      We really hope this helps and we look forward to hearing from you soon!