Forum Discussion
I have also had issues since the last update. I only had my quest 3 and official meta link cable about two weeks before it updated automatically. It had been working flawlessly before the update, but afterwards, I haven't been able to launch into PCVR after enabling the link cable. It just shows a black screen with the meta symbol and 3 dots flashing. I can get airlink to launch after a few tries but when it does, it's very unstable and unusable. I've tried all of the recommended fixes except for a factory reset of the headset.
I thought by paying the extra money for the official cable would save me some headache, so much for that.
- AlternaBill0111 months agoHonored Guest
Same here!
- dutchchili11 months agoProtege
The latest email i got from meta support indicates that have internally escalated the issue as they understand some...or many..of us are no longer able to play PCVR. We have to wait for the developers to fix it, or the rollout policy to change enabling a rollback to the last-known-good.
And then wait for it to drop....
- TudorStefan2611 months agoProtege
Yes, I also got the same...
Added info, it seems it disconnects even if I watch Youtube (VR ->PC desktop)... crazy how they managed to absolutely ruin the experience. If they don't fix it I will most likely sell it and look for an alternative which is specifically for PCVR... I have the feeling that Meta is more interested in their app store games and those stupid VR Worlds than PC Link.
- MetaStoreHelp11 months agoCommunity Manager
Hey all,
We understand that many of you are having issues with your headsets after installing the V76 update.
We realize that this is far from the ideal situation therefore, we would like to provide you with a solution. Please get in touch with our support team via the following link, to allow us to understand each of your cases individually.
We want to make sure that we can assist you accordingly with your issues and get you back enjoying the Metaverse ASAP!
Looking forward to hearing from you all!
- Badstar2511 months agoExpert Protege
Hello Meta, I don't know if this is another one of your automated messages like the ones we see everywhere, but:
Please know that many of us have contacted your support team, and no one has received a correct answer!!! Your graphics card isn't up to date, your hard drives aren't in basic mode, restart your PC, and so on.
Everything was fine on my end, but for you, it's my problem.
Since April 24, 2025, I haven't seen any communication from you, even though there are hundreds of people with this link connection problem since V76.
The lack of communication between your developers and your support team is hilarious!
Something has changed since V74 and V76. I suspect your developers are implementing new technologies like DisplayPort Alternative Mode or HDMI Link, and that this conflicts with Quest Link???
The solution I found was to switch to a slower blue USB-A port, and this solution worked for quite a few people!
So it's high time to officially address this issue.