Hello mandicatXX! We would love to assist you with pairing your controllers to your headset and looking into what options we have for you. We know how it can feel once you have gone through the replacement process and are still experiencing hiccups when enjoying VR. We can confirm our support team has received your ticket. Rest assured they are working to get this taken care of for you. Please keep an eye out for an email from them within 24–48 hours.
We appreciate your patience while we work toward getting this resolved for you.
In news that shocks nobody, I've yet to receive a response to either of my open tickets. Both have been open for over a week, one for over a month. We're quite past your 72 hours as well - y'all are awful. It's one thing to have an issue and not get a response, it's another thing for Meta to SEND ME something that doesn't work. There's nothing in the entire world I want more than a refund.
Hello there, mandicatXX, and thelivingrobot. Thank you both for posting about this. Controller pairing is very important, especially with a replacement headset. We would love to provide some steps that should help you out with your controller pairing issues!
First, specifically for Quest 3, if you are seeing the "Pull tab" screen, you can wait 5 minutes and it will move on to a controller pairing screen where you can pair controllers as if they were brand new, you may need to factory reset the Quest 3 controllers first:
Otherwise, please follow these steps if you are unable to pair the controllers with your replacement headset:
If you have questions or encounter issues during the set-up process, please reach out to us directly by sending us a message from our .Profile Page.
Hi, same situation cant seem to factory reset controller what else can I do?
Hey AlexNguyen369,
Could you please send us a private message so we can discuss?
Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.
This solution did not help me. Replacement refurbished headset will not connect to The controllers
Hey again mandicatXX, we would love to review what we can if you are still having issues with your Meta Quest 3 controllers, Please review our previous response with some steps and information, and let us know if you still need assistance. You can also reach out to us directly from our Profile Page.
This did not work for me. The controllers were entirely unresponsive to factory reset and even after using gaze it could not find the controllers. I removed the batteries and replaced them as well and it did not have an effect.
Thank you for letting us know you are still experiencing issues. We'd love to look into your possible options so you can enjoy your journey in the wonderful world of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
