REFURB Quest 3 won't connect to controllers - No response from Meta

Hello there, mandicatXX, and thelivingrobot. Thank you both for posting about this. Controller pairing is very important, especially with a replacement headset. We would love to provide some steps that should help you out with your controller pairing issues!

First, specifically for Quest 3, if you are seeing the "Pull tab" screen, you can wait 5 minutes and it will move on to a controller pairing screen where you can pair controllers as if they were brand new, you may need to factory reset the Quest 3 controllers first:

• Use the correct button combination to start the factory reset process.
  • Right: Hold the A button and tap the Home (Meta logo) button 5 times.
  • Left: Hold the X button and tap the Menu button 5 times.
• The LED will blink orange/white while the factory reset is being performed.
• The LED will then change to light-blue during boot.
• Controllers can be used again as normal once boot completes.

Otherwise,  please follow these steps if you are unable to pair the controllers with your replacement headset:

1. Press and hold the headset power button until the display turns on.
2. Wait for the initial setup to complete.
3. Once complete, you will be prompted to pair your controllers. In VR, you will be asked to remove the pull tabs, or it will state that the controllers are not found. You will need to use the gaze function to complete setup.
4. To use the gaze function, put on the headset and move your head to navigate in VR. To select prompts in VR, use the headset volume and power buttons.
5. Follow the on-screen instructions to complete the setup process. This will include setting up your account, downloading any necessary updates, and configuring your preferences.
6. Once the setup is complete, you can start using your headset with the controllers.

If you have questions or encounter issues during the set-up process, please reach out to us directly by sending us a message from our .Profile Page.