Forum Discussion

mandicatXX's avatar
mandicatXX
Explorer
2 years ago

REFURB Quest 3 won't connect to controllers - No response from Meta

I sent my headset in recently due to absolutely atrocious tracking problems. They sent me a refurbished headset to use with my existing controllers and it's completely unusable. The headset is stuck ...
Meta Quest 3
dhandzlik9's avatar
dhandzlik9
Explorer
1 year ago

Controllers pairing issue after receiving refurb Headset Quest 3
Hi,
I;ve performed factory reset on the headset I received after refurb (fan problem), try to move through setting on the device pairing screens at start - I only see the pop-up. LEFT CONTROLLER is updating (FAILED) the same with the right one. Even on 5min after screen with pairing. Done few factory resets, turning on with 30s power button press.


When I try to factory reset of controllers (by pushing X+5times menu for left, A+5times Meta button) and only the white LED flash, not orange or blue - what can I do to perform factory reset of controllers?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey there,

     

    We understand that you are having issues connecting your controllers to your headset.

     

    To set up your replacement Quest headset, please follow these steps:

     

    1. Press and hold the headset power button until the display turns on.
    2. Wait for the initial setup to complete.
    3. Once complete, you will be prompted to pair your controllers. In VR, you will be asked to remove the pull tabs, or it will state that the controllers are not found. This is because the controllers do not come with the headset replacement. You will need to use the gaze function to complete setup.
    4. To use the gaze function, put on the headset and move your head to navigate in VR. To select prompts in VR, use the headset volume and power buttons.
    5. Follow the on-screen instructions to complete the setup process. This will include setting up your account, downloading any necessary updates, and configuring your preferences.
    6. Once the setup is complete, you can start using your headset with the controllers.

     

    If you have further questions or encounter issues during the set-up process, please let us know.

     

     

    • dhandzlik9's avatar
      dhandzlik9
      Explorer
      1 year ago

      I've replaced the controller battery by a fresh one, controllers only flash white even I try to perform factory reset of controllers. Controllers easly turn into pairing mode (by holding Y+Menu etc) but can't do a factory reset for them. I don't see other LED colors only white blink few times and turns off. I've got a headset after replacement process (refurbished, eureka one), need that for grant-funded project I'm currently working on (XR interactive gallery with experiences). What can I do having unpaired headset and controllers that can't pair at the starting procedure - still seeing Left controler is updating (FAILED) the same with right one.

      May it be that in recent headset device I've updated it to v71 and then replace while controller got update and now headset has different update versions (provious)?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hey again,

         

        Thanks for getting back to us.

         

        We would like to carry on our interaction via private message, so that we can collect more information from you.

         

        To send us a private message please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

         

        Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Talk soon!

  • DevXen's avatar
    DevXen
    Explorer
    1 year ago

    Did this ever get fixed? I'm having the same issue since my quest 3 the day I received it had dead pixels they replaced it with a refurbished..controller error trying to pair the same as yours. Support has been ridiculous telling me to do the same thing over and over and over and not listening. It's been a month and I haven't even been able to use it. The whole experience has been absolutely terrible.. Ugh.

    • DMVock60's avatar
      DMVock60
      Protege
      6 months ago

      No, it's worse