Wow. This doesn’t make the spending $600 any easier. The first time I’ve ever had vr and loved it for about 2 weeks. Customer support was garbage just “oh wait for tech to fix the issue with tracking” so I’m sitting with a $600 paperweight? Was finally given option to send it in and get a replacement which I did. Took weeks to get the refurbished today finally and when I turn it on to get things set up now my controllers don’t work? After reading all the replies here this is a consistent and big problem yall have but you can’t just simply replace the whole unit as both headset and controllers? You just send us “fixed” broken systems? At this point I think I just want a refund so I can buy a whole entire different system that ISNT meta.
Hi Poproflwaffle,
It sounds like you have been having a whole ordeal trying to get this resolved, and it's understandable that your confidence in our support has been shaken.
But we do genuinely want everybody's experience, especially first time VR users to be as positive as possible, and not plagued with issues.
So if you are still having any problems, please consider reaching out to us once again, and we will endeavor to find a resolution for you that you will find acceptable.
Thanks very much.
