Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly.

In the meantime, we recommend trying the following remediation options to help mitigate the issue:

Option 1: Create a new network on the WiFi router with open security and connect to it

Note: This option requires creating a new network without any security settings. Please be cautious when using this option, as it may compromise your network's security.

Steps:

1. Create a new open network on the Wi-Fi router
1. Go to Wireless setting of your router -Follow your router's user guide for specific instructions
2. Create a new network, provide the network name
3. Keep the security open (in security selection options - choose open or none)
4. Connect any other device like mobile to this new network and see if you can get internet access. This step will validate the above new network is working fine
2. Connect the Quest device to this new network
3. Update the software for your Meta Quest - details 
1. In Quest HMD, go to Setting > General > Software Update 
2. Check for the new OS (the new OS should be dated April 16 or later)
3. Apply this update
4. This will reboot the Quest device and it will come up with new OS (may take few minutes)
4. Connect to previous network (secured)
1. After reboot, check if the device is already connected to the previously connected network (secure network)
1. On Quest device, go to the Settings > Wi-Fi Settings
2. Check the network name it is connected to
3. If it is connected to your previous network (secured) then it is good
2. If the Quest is not connected to the previous network (secured) and connected to the open network then
1. Press the Connect button next to the previous network (secured) in the Wi-Fi setting
2. This will connect the Quest device the previous network (secured)
5. Delete the open network
1. On your router settings, delete the open network
2. Save the setting (it may restart your router)

Option 2. Updating security to WPA3-Personal on the WiFi router.

Steps:

1. Update your WiFi router's security settings to WPA3-Personal**
1. Go to your router Wi-Fi settings
2. Note down what is your original security setting (it should be something like WPA 2 etc)
3. Change the security setting to “WPA3-Personal” (There should be a dropbox options)
4. Save the setting and exit (this may restart the router)

Follow your router's user guide for specific instructions

1. Reboot the Quest device and it should automatically connect to this network
2. Update the software for your Meta Quest - details 
1. In Quest HMD, go to Setting > General > Software Update 
2. Check for the new OS (the new OS should be dated April 16 or later)
3. Apply this update
4. This will reboot the Quest device and it will come up with new OS (may take few minutes)
3. Move the Wi-Fi router back to original security setting
1. Go to your router Wi-Fi settings
2. Change the security setting to the original setting (it should be in dropbox options)
3. Save the setting and exit (this may restart the router)
4. Make sure the Quest device gets connected to this network after router comes up

 

Option 3 : Create mobile hotspot and connect to it 

Steps:

1. Create a mobile hotspot on your device
2. Connect the Quest device to the mobile hotspot instead of your usual WiFi network
3. Make sure the Quest device is connected to the internet 
4. Update the software for your Meta Quest - details 
1. In Quest HMD, go to Setting > General > Software Update 
2. Check for the new OS (the new software update should be dated April 16 or later)
3. Apply this update
4. This will reboot the Quest device and it will come up with new OS (may take few minutes)
5. Move the Quest device back to Wi-Fi network
1. On Quest device go to  Settings > Wi-Fi Settings and click on the Wi-Fi network which you had connected to earlier
2. Make sure the Quest device gets connected to the Wi-Fi network

Important: Once the updated OS release with the fix is available, you will no longer need to use these remediation options. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.

**WPA3-Personal - Some of the routers may have WPA3-personal and WPA3-mixed mode. In case the WPA3-Personal mode does not work then do the same steps for WPA3-Mixed mode