Forum Discussion

LaZzDay's avatar
LaZzDay
Explorer
5 months ago

Rift s App meta quest link

Salve sono in possesso del Rift s ha sempre funzionato perfettamente, ma da quando cè stato ultimo aggiornamento dei driver non viene più rilevato, mi dice che il display port non è connesso ho fatto mille prove disistallando app togliendo i driver cambiando tutte le mie porte usb dove tra l altro il rift s ha sempre funzionato bene

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi LaZzDay,

     

    Thanks for reaching out about your connection issue with the Rift S.

    We at Meta Store Support would like to offer a few suggestions to try, in an attempt to resolve the problem.

     

    1, Manually update the firmware for the PC ports. Microsoft Update Drivers

    2, Reseat the cables on both the headset side and your GPU- when plugging back in use the USB 3.0 first, followed by the display port cable.

    3, Check that the Selective Suspend Setting hasn't been enable after the update for all ports.

    • Start menu > Power Options > Additional Power Settings > Change plan settings >Change Advanced Power Settings
    • Make sure that Selective Suspend Setting is set to Disabled

    If the issue persists then please contact the support team via email, and we can arranged to gather your headset log files for further assistance. Meta Quest Support.

     

    Thanks!

     

    • LaZzDay's avatar
      LaZzDay
      Explorer

      I have already tried all these things, the problem is definitely due to your drivers that add virtual cameras that do not exist even in my obs studio, before this update everything worked, I have had the headset for a long time and no update has ever caused a similar problem, so since I noticed that cameras were popping up on the quest 3, quest pro and quest 2 as if I had three or four cams in the PC, I understood that it is a driver problem, especially the rifts, before when it was connected without wearing it, the light inside it was orange, now it always stays white and does not show anything inside.

      Even though the rift visor is disconnected in obs I could add some virtual cams of meta quest this thing is absurd Thank for help