Forum Discussion

Jamiche's avatar
Jamiche
Honored Guest
5 months ago

Right controller won't pair with Oculus Quest/App not working

My right controller recently stopped working (wouldn't power on), so I got a replacement that does power on, but now it won't pair to the headset. I have tried removing the battery, restarting the headset... still nothing.

Google says to use the app to pair the controllers, but when I select Headset Settings nothing shows up. I have tried reinstalling the app, but same issue.

I tried to reach out to Support through the Help Center, but it says my account does not have a device associated with it and I cannot search through my headsets serial number.

Is there a way to pair the contoller? If I can't pair the new controller, is there a way to fix the original one?

App (Mobile)
controller
Headset

3 Replies

    • Jamiche's avatar
      Jamiche
      Honored Guest
      5 months ago

      thanks for that.. I had not been able to find that, just kept going around in circles

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi Jamiche 

     

    We can see that you are experiencing a controller pairing issue and we would love to help!

     

    Could you please send us a private message? To do so please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.