Forum Discussion

Shadow_873's avatar
Shadow_873
Honored Guest
2 months ago

screen or menu won’t upload ?

Hi. When I put my oculus on and hit the menu button the screen won’t bring anything up. All it shows is the room. What do I need to do ? 

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Shadow_873,

     

    We noticed your post, and it looks like you aren't able to see the menus, we would be more than happy to lend a hand!

     

    It is possible that your device is having network issues, if restarting your headset doesn't resolve the problem we suggest trying out the RouteThis Helps app.

     

    This tool will scan your network for any potential issues and provide troubleshooting based on the results.

     

    If you continue to have the same problem, please send us a private message so we can investigate further!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi again,

     

    We just wanted to check in to see if you were able to get your menus back up and running?

     

    If not please don't hesitate to get back in touch!