Set up issue

Hi Yeepinton,

 

When you set up a warranty replacement Meta Quest headset, your existing controllers won't automatically pair with the headset. You will need to use gaze functionality to complete the setup, which involves moving your head to navigate menus in the headset.

 

To set up your Meta Quest warranty replacement headset:

 

1. Power on and put on your headset.
2. In the headset, either an animation will ask you to remove the pull tabs from your controllers, or a message will tell you that the headset can't locate your controllers.
3. Put down the headset and wait for five to ten minutes.
4. Put the headset back on. You should see instructions on how to use gaze functionality in the headset.
- If you can't see this message, please contact us directly for further assistance.
5. Follow the on-screen instructions to pair your controllers to your headset.
- Move your head to navigate menus. To select prompts, use the volume buttons.
6. Once the controllers are paired to the headset, follow the on-screen instructions to complete the rest of the setup process.

We'll also list a helpful article for your Wi-fi connection issue as well as one for pairing controllers below.

 

Troubleshoot Meta Quest headsets: initial setup.

 

Troubleshooting tips for pairing your controllers.

 

If you are still encountering any difficulties please do not hesitate to contact us directly on either of the below options.

 

PM- please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Or via the following link- Meta Quest Support.

 

Hopefully you are able to get straight back into the fun of VR again in no time!