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Hara_RMC's avatar
Hara_RMC
Honored Guest
4 months ago

Soundcore VR P10 earbuds not connecting after update

Been using wireless earbuds Soundcore VR P10 with my Quest 3 for the last 2 years and they worked fine , even a passthrough charging , never had problems with connecting until last 2 quest updates .Now , my earbuds connect to dongle but there is no sound anymore . I tried every solution that I found on Google but nothing helped , still not working with my Quest 3 , but they work just fine on other devices . If any body had the same problem and fixed it , please share it .Thanks in advance !

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there Hara_RMC, thanks for reaching out. 


    We came across your post and wanted to offer some assistance. 

     

    We completely understand that audio is an integral part of great gameplay, therefore, let's get this sorted for you as soon as possible. 

     

    Thank you for being proactive in trying to troubleshoot the issue, Could we kindly ask you to unpair and forget the earbuds from your headset? Then restart both your headset and earbuds. Once this has been done, repair the earbuds to the headset. 

     

    Could you also try connecting a different set of earphones to the headset to see if they work? 

     

    If, after this, you are still experiencing issues, please don't hesitate to reach out to our wonderful Customer Support team so that one of our lovely colleagues can investigate this further for you. 

     

    Hope to hear from you soon!