Stuck on air link meta loading screen

Hi A.Willer

We're dropping by to lend a helping hand with this pesky problem. Let's tackle this together and get you locked in and ready to go!

Here are some troubleshooting steps you can try:

1. Re-Pairing Air Link
   • Air Link issues can sometimes be resolved by completely disabling the functionality on the Quest. To ensure the process is completed properly, use these steps:
     1. In the Quest headset, navigate to the Settings menu
     2. Ensure "Air Link" is disabled/toggled off
     3. Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps here - Set up and connect Meta Quest Link and Air Link
2. Hard Reboot, Restart PC, Restart Router
   • Restart your devices, restart the router, then the PC, and finally the Meta Quest in this order.
3. Try other Wi-Fi Connections
   • Check if the headset has any Wi-Fi issues outside of Air Link. For example, downloading an app from the Meta Quest Store.
     • If non-Air Link Wi-Fi issues exist, let us know and we can focus on this.
     • If your headset does not have any Wi-Fi issues outside of Air Link - if possible, try with another PC, another location, or another network.

If these steps don't wriggle the problem loose, let us know and we can take a deeper dive!