I was having trouble pairing my controllers, so I did a factory reset. Now I'm stuck on the screen that shows the controller tabs have to be pulled out. I've already pulled out the batteries and also replaced them. I can't use the phone app because I can't get to the Wifi setup screen. Please help!
Thank you, that worked!
Hello nevermore.0,
We understand that you are having some problems when it comes to pairing your controllers after performing a factory reset.
If you are stuck on the controller pairing screen after a factory reset, you can often resolve this by putting on your headset and leaving it on the "pull the tabs" or "controller not found" screen for 5 to 10 minutes. The headset should eventually progress to a different screen where you will be able to pair your controllers.
We hope this helps when it comes to pairing your controllers. If you still run into problems, please let us know.
Thank you, that worked!
Great to hear that you got past the screen! Let's see what we can do to help when it comes to pairing the right controllers.
Should the problem persist, please reach out to us via a private message and we can look into some other options. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
