Stuck on Mobile Pairing with Code Number
Just purchased Meta Quest 3, a week ago, for the love off me, i factory reset and this thing has a mind of its own with showing back up with stuck on mobile pairing screen with code when i at first w...
Forum Discussion
I am only posting here as I cannot find a way to contact Meta directly for support.
I have had a quest 3 for about 16 months. Worked fine for the most part. Sudden;y went black with fan running. Hard reset fixed that but now it wouldn't connect to BT headphones. Did a factory reset (headphones and headset).
Now the **bleep** headset won't pair with the meta horizon app. It asks for the code to pair during setup but won't pair. I can see my headset details with serial number on the app. I can't seem to delete it and set it up again. I've uninstalled the horizon app and reinstalled it on my phone, still no fix.
When I try to go through Meta's godforsaken 'help centre' ('help' my arse) it just keeps bringing me back to the support links and when I put in my headset serial number it says that isn't recognised. Nor is my email address...even though I log in with that same email.
Anyone know how to simply contact Meta!? Like, actually phone them, live chat, or email contact????
Hey there doktorVeeeee!
We hear you're having some problems with pairing your Quest 3 headset after factory resetting due to it not connecting to your Bluetooth headphones, that's of course not ideal, we'd love to help you out with this problem.
You can reach out to us on multiple channels, a few on them being email, live chat, WhatsApp or even here via the community. You can get in touch with our support via live chat, email or WhatsApp here in this link, alternatively you can also send us a private message and we'd be happy to take a look into this problem for you. To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to getting this resolved, so that you can get back to enjoying the virtual world with no more problems.