Forum Discussion

Mezzmer's avatar
Mezzmer
Honored Guest
1 year ago

Sudden double vision problems between Passthrough and UI?

Recently, my Quest 3's caught what I assume is a weird bug that's causing some kind of visual offset between the view that Passthrough captures and what the headset renders internally. If I focus on ...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
1 year ago

Hi Mezzmer,

Just dropping by to lend a helping hand!

 

It sounds like you're having quite a lot of trouble with your passthrough. We would love to discuss it more with you and get to the bottom of it!

Here are a things to take into consideration:

 

  • Ensure your cameras are clean, free of dust or scratches.
  • Ensure that your lenses are clean, free of dust, grease or scratches
  • Ensure your sensers are clean.
  • Double-check your IPD adjustments. It's not uncommon for a slight deviation in angle to cause visual distortion, especially in your peripheral view
  • Ensure that your refresh rate is set to 60hz

If you would like to discuss this in more detail, feel free to reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • Mezzmer's avatar
    Mezzmer
    Honored Guest
    1 year ago

    The headset's definitely clean, the refresh rate is definitely 60hz, and like I said, I've been through every IPD setting there is and not seen a fix. I've even gone and remeasured to make absolutely sure. I appreciate the help with troubleshooting!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi again Mezzmer!

      Thanks for getting back to us! Now that we can cross those possible causes off the list, we want to gather a better understanding of your issue.

       

      • Do you see the double vision only on the edges of the screens, in the center or all over?
      • Does this occur when standing still, when moving or all the time?
      • Can you attempt to send a screenshot or failing that, a photograph of the screen itself?
    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi there!

       

      We're just checking in with you as it's been 24 hours without a response.  Do you still require assistance with your pass through query?  

       

      Thank you.