Forum Discussion

Mezzmer's avatar
Mezzmer
Honored Guest
1 year ago

Sudden double vision problems between Passthrough and UI?

Recently, my Quest 3's caught what I assume is a weird bug that's causing some kind of visual offset between the view that Passthrough captures and what the headset renders internally. If I focus on ...
Mezzmer's avatar
Mezzmer
Honored Guest
1 year ago

The headset's definitely clean, the refresh rate is definitely 60hz, and like I said, I've been through every IPD setting there is and not seen a fix. I've even gone and remeasured to make absolutely sure. I appreciate the help with troubleshooting!

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
1 year ago

Hi again Mezzmer!

Thanks for getting back to us! Now that we can cross those possible causes off the list, we want to gather a better understanding of your issue.

 

  • Do you see the double vision only on the edges of the screens, in the center or all over?
  • Does this occur when standing still, when moving or all the time?
  • Can you attempt to send a screenshot or failing that, a photograph of the screen itself?