Forum Discussion

Paris3165's avatar
Paris3165
Honored Guest
2 months ago

this is not okay

i dont care anymore i want either a refund or something done, i cant buy a controller i cant repair my controller theres no third party shops that even sell meta quest controllers cause meta doesnt sell them on purpese so they can get more money, i cant even get spare parts to fix my controller and the cherry on top is that i didnt even do anything to the controller, first it was the joystick but i kinda worked around it it was okay i guess and i used the other joystick for movement this ment i couldn't play many of the games but it was okay now its disconnecting constantly even after i opened it and cleaned it up from the inside theres nothing i can do other then to buy a new headset just for the controllers, how can you fumble a vr controller so bad that only after a few months of usage it just breaks like that and on top of that theres no way for me to get a new one, came on meta you gotta do at least something

 

5 Replies

  • Paris3165's avatar
    Paris3165
    Honored Guest
    2 months ago

    im also convinced that most of this is due to the non existant waterproofing in the controller that has 2 huge gaps (the trigger on top and bottom) that allow all the sweat to flow from your fingers directly into the controller and destroying it in the process

     

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 months ago

    Hey there,

    Thank you for your post!

     

    We understand that your controller is currently having issues connecting to your headset and that you're in need of a replacement, we would love to look into this for you!

    So that we can take a closer look into this for you, could you please reach out to us privately.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    Once there, we can review your situation and find the best solution possible for you.

    We look forward to hearing back from you!

  • user_901925786032222's avatar
    user_901925786032222
    Expert Consultant
    2 months ago

    If it's only a few months old it's covered by the standard one year warranty. At least it would be if you hadn't opened it up. Since you have opened it, you are most of the way to replacing the joystick module anyway. It's cheap and the process is well documented - there are numerous youtube videos detailing the steps, for example this one .