Forum Discussion

BQP9000's avatar
BQP9000
Honored Guest
6 months ago
Solved

Trigger and Grip Button Stopped Working After Headset and Controller Update

Today I fired up my Quest 3 and was "treated" to a controller update for both my Quest 3 controllers. After this happened the trigger and grip buttons on the right controller stopped working at all. Every other button works fine as does the joystick. 

Here are things I've tried that did NOT work:

  • Replacing the battery (it registers as 100% but the grip and triggers still do not work)
  • Cleaning the controller
  • Re-pairing in the options menu
  • Re-pairing in the iOS app
  • Controller factory reset (hold B + Meta button for 10 seconds - it reset but the two buttons do not work)
  • Restarting the headset (it told me it was updating, which it always does; not sure I believe it, and when it rebooted the issue persisted)
  • Remapping the A and B buttons to the trigger and grip in the Settings. This did not work at all. It's like the right controller not only refuses to accept inputs from its grip and trigger, but it has no concept at all of these two buttons. Something is VERY wrong with your software here Meta. 

Note that there have been a few times where the grip and trigger briefly worked when I was outside of a game and in passthrough mode. I tried holding the trigger and it worked for a few seconds and then rapidly flicked on and off and then went back to completely not working again. I'd like to know what larger issue a symptom like this could be coming from. I am not aware of any further steps I can take in order to get the controller working again. What am I supposed to do here? If I were to buy new controllers how could I be assured this same issue won't happen again when there is another "controller update"? 

  • steve_40's avatar
    steve_40
    2 months ago

    Try toggling off all the Experimental Settings and also hand-tracking in your headset. Now unpair your controllers using the phone app. Remove the batteries from the controllers for 5 minutes then put them back in. Now re-pair the controllers using the phone app. After successful pairing, press and hold the power button on the headset for 20 seconds to power it off. Restart the headset and check if the controllers are fully working again. You should now be able to turn hand tracking and the Experimental Settings back on.

11 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi there BQP9000, thank you for bringing this to our attention.

     

    We can see that you are having issues with your controllers. We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

    So that we can investigate this issue further could you please send us a private message so we can gather some details from you.
     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
     

    Hope to hear back from you soon!

  • 5urpri5e.2024's avatar
    5urpri5e.2024
    Honored Guest
    2 months ago

    Hi,

    did you ever get a response from Meta?

    both my controllers’ buttons have stopped responding but only once in game. They’re fine outside game mode.

    ive tried everything except the factory reset, which I don’t want to do for obvious reasons…

    any ideas?

    • top_acm's avatar
      top_acm
      Explorer
      2 months ago

      Same problem here! So annoying! Factory reset didn't help either btw.

      • monalisa.104712's avatar
        monalisa.104712
        Explorer
        2 months ago

        Mine just stopped working after today’s update. Very frustrating as I’m just about to get into a boss situation. Trying to pair them fails also. Help!

  • steve_40's avatar
    steve_40
    Expert Trustee
    2 months ago

    Try toggling off all the Experimental Settings and also hand-tracking in your headset. Now unpair your controllers using the phone app. Remove the batteries from the controllers for 5 minutes then put them back in. Now re-pair the controllers using the phone app. After successful pairing, press and hold the power button on the headset for 20 seconds to power it off. Restart the headset and check if the controllers are fully working again. You should now be able to turn hand tracking and the Experimental Settings back on.