Forum Discussion

tintotty.543040's avatar
tintotty.543040
Honored Guest
3 years ago
Solved

Trouble pairing headset to my Meta account - 8 digit code

I had to go with meta, and now I can’t pair my headset to the met account,the Mets account gives me four code boxes and when I look into the head set to get the codes, the headset gives me   A 8 code number, I’m at my wits end!a,

4 digit code
8 digit code
controller
Headset
Headset Pairing
Meta Account
Meta Quest
pairing code
Quest 2
quest 3
  • TheAntiSocializer's avatar
    TheAntiSocializer
    3 years ago

    tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing. 

     

    If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/

     

    If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine. 

     

    Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.

     

    Edit: Hey everyone, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble the 8 digit code please try the steps listed in the accepted solutions. If you are still having issues with the code, we recommend creating a new topic on our Get Help boards.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hi everyone, if you're ever having trouble pairing your headset with your Meta Quest app, we've got some great steps outlined on our troubleshoot headset pairing article here to get you up and running. This article is kept up to date, so if anything changes in the future, it'll remain current.

    Make sure your phone and headset are on the same Wi-Fi network, and you may need to have Bluetooth enabled as well on your phone.

    We've also got a video with some suggestions that'll help out: https://www.youtube.com/watch?v=gjl294ua8iM&feature=youtu.be

     

    If you're still running into issues after reviewing our help center page, please reach out to us in a private message! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • annode's avatar
    annode
    2 years ago

    My phone has a problem with it's Bluetooth. The phone needs to be right against the Bluetooth receiver in order to pair. So, when I moved my phone against the Quest 3 as it was scanning to pair, it finally paired and said successful. I didn't even need to enter the auth code (which I couldn't) at the auth.meta.com site.

    • 53 Replies

    Replies have been turned off for this discussion
    • maki.280582's avatar
      maki.280582
      Honored Guest
      3 years ago

      I had the same issue and stuck before pairing my device with codes. 

    • maki.280582's avatar
      maki.280582
      Honored Guest
      3 years ago

      😀I think you should uninstall Meta App and install it again. That worked for me. 

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      3 years ago

      tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing. 

       

      If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/

       

      If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine. 

       

      Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.

       

      Edit: Hey everyone, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble the 8 digit code please try the steps listed in the accepted solutions. If you are still having issues with the code, we recommend creating a new topic on our Get Help boards.

      • Quantum.Rexx's avatar
        Quantum.Rexx
        Honored Guest
        2 years ago

        What is the "right" account? How can there be this much lack of clarity?

        meta.com/setup

        meta.com/device

         https://secure.oculus.com/my/devices/

        auth.meta.com/settings

        log out, log in, "right" account? I would be excited about the "right" URL and "right" directions. Heck at this point, I'd settle for just one name for our beloved schizophrenic product.

         

        • Quantum.Rexx's avatar
          Quantum.Rexx
          Honored Guest
          2 years ago

          Just FYI for anyone reading this: I have 1 degree in physics, and 2nd in nuclear engineering, but I can't figure out how to pair my headset now that I've been forced to meta.

        • AliceinVRworld's avatar
          AliceinVRworld
          Retired Support
          2 years ago

          Hello! The code should automatically connect to the headset as it is showing on the phone. However, I recommend uninstalling and installing the app on the phone as well as Factory Resetting the device ( make sure cloud backup is on). From there try pairing once again. 

          I was having difficulty as well when I just back to the device from not using it for months..You can also get connected with Meta Quest Support by clicking their name and will see a "Send Message". 

    • QtCw's avatar
      QtCw
      Honored Guest
      3 years ago

      How does such a large platform have an on going problem I can't log in with a refurbished device meta sent me which I'm pissed I had a brand new one one month broke!!!! . My son cant play I been through 10 people Noone can help how long is this going to go on for???? This is ridiculous this is Facebook not some random company. The amount of money we pay for this it shouldn't happen. If this was Apple one day it's fixed I'm so confused. I changed my emails made sure everything is good and still can't pair!!!!!! 

    • Barefield_Family's avatar
      Barefield_Family
      Honored Guest
      3 years ago

      I am having the exact same issue. It is incredibly frustrating. I don’t think I have ever had so much difficulty in getting a device to work. And I’ve dealt with technology for decades. Why does this have to be so hard? It is simple authentication and yet- it is tighter than Fort Knox.  

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey there, @Barefield_Family! We can definitely understand your concern regarding the pairing issues you're running into, and we'd love to help out! Try out the following steps and let us know how it turns out:

         

        • Update the Meta Quest Companion app to 181.1 or higher.
        • Complete a factory reset on the headset. (Steps below)
        • Attempt to complete the set-up process again, including repairing the controllers.

         

        Factory reset from the Headset:

        • Power off the headset
        • Press and hold volume down & Power
        • This will boot into the USB Update Mode menu
        • Press volume button to move selection, press power button to make the selection
        • Navigate to Factory Reset and press the Power button
        • The device should now begin the Factory Reset process.

         

        Let us know if this helps! If the issue persists, then please reach out to us via our support site with this link. We'll get this resolved one way or another!

        • joe.baarsch's avatar
          joe.baarsch
          Honored Guest
          2 years ago

          Team,

          I have invested 3 hours now in trying to set up my newly purchased Meta Quest 2.  Here is what occurred:

          1. Went through headset onboarding screens
          2. Downloaded the Meta app on my iPhone 6s plus software version 15.7.6
          3. Created a Meta account using my Facebook to login
          4. Clicked Meta Quest 2
          5. Detected my headset code automatically
          6. "Something web wrong.  Please try again."
          7. Try again 4 times
          8. Read support.oculus.com
          9. Reinstall meta app on phone
          10. Step 6 occurs again
          11. On meta quest 2 conduct a factory reset
          12. Go through screens
          13. Step 6 happens again
          14. Login with desktop computer to meta account
          15. Verify no devices are under my account

          I have tried all the strategies I can find online.  At this point I am thinking either I need to create a new Meta account and "not" use Facebook to log in or return the meta quest 2 and ask for a new one (I just bought it yesterday).  Any help would be greatly appreciated.  Many thanks!

           

           

    • maladast.2023's avatar
      maladast.2023
      Honored Guest
      2 years ago

      no one told me you had to be a computer wiz and understand all this computer lingo when i bought my quest2 , so for the last three months iv got a brand new pair of vr glasses i can do absolutly nothing with .

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi everyone, if you're ever having trouble pairing your headset with your Meta Quest app, we've got some great steps outlined on our troubleshoot headset pairing article here to get you up and running. This article is kept up to date, so if anything changes in the future, it'll remain current.

      Make sure your phone and headset are on the same Wi-Fi network, and you may need to have Bluetooth enabled as well on your phone.

      We've also got a video with some suggestions that'll help out: https://www.youtube.com/watch?v=gjl294ua8iM&feature=youtu.be

       

      If you're still running into issues after reviewing our help center page, please reach out to us in a private message! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • annode's avatar
    annode
    Honored Guest
    2 years ago

    My phone has a problem with it's Bluetooth. The phone needs to be right against the Bluetooth receiver in order to pair. So, when I moved my phone against the Quest 3 as it was scanning to pair, it finally paired and said successful. I didn't even need to enter the auth code (which I couldn't) at the auth.meta.com site.