Forum Discussion

LucasSabel's avatar
LucasSabel
Honored Guest
26 days ago

Trouble with meta quest link log-in section

Hi there , i´m trying to log-in on meta quest link and when i type my email and password(correctly), always show the "email or password incorrect" has changed my password two times, creating another account and even unistalling and installing the app and still not working - Please Help 

3 Replies

  • steve_40's avatar
    steve_40
    Expert Trustee

    Try setting Edge to be your default web browser in Windows.

    Also, some people had success by using a VPN because Facebook etc was blocked in their country.

    Also, make sure c:\Program Files\Oculus\support\oculus-client\OculusClient.exe isn't getting blocked by a firewall, VPN, or proxy server, and ensure that any DNS-based ad blockers (like pi-hole) are allowing all Meta and Facebook hosts.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi LucasSabel,

     

    Thanks for reaching out. 

     

    We understanding you're having some issues with your credentials when logging in and wanted to help out. 

     

    We see you've tried changing your password and uninstalling and reinstalling the app. Have you tried restarting your head and computer? sometimes, a simple restart may help fix these issues.

     

    Once the restart is done, please check this guide and this one to log back in.

     

    If you need further assistance, feel free to send  us a private message so we can look into this further for you.

     

    • Please select our name to get to our profile page
    • Next, click "Send a Message" to privately message us

     

    Please remember, you must be signed into the community first to send us a private message.

  • Hi LucasSabel​ 🙂

    Try if you can login to your account on the webpage..... before opening the link app.

    https://secure.oculus.com/my/profile/

    If this works, let that window open, then open the link app and try to login.

    This sounds weird, but it worked once for me.

    I admit....... this might be just coincidence🤷‍♀️