Receiving the undefined error when opening the meta horizon app to start the pairing process with a quest 2 headset
same error in another thread where I have followed the same troubleshooting steps and there is no resolution in the thread other than to reach out privately
referenced thread: https://communityforums.atmeta.com/discussions/PairingConnection/typeerror-cannot-read-property-type-of-undefined-on-meta-horizon-app---quest-3s-/1336285
Hey there Scarletgamer185!
We came across your post and wanted to help you out.
As you've tried all the troubleshooting steps listen in the thread that you referenced, we would need you to get in touch with us privately so that we can look into your account and device serial numbers to get to the bottom of why this is happening. Please get in touch with us privately by selecting our name, navigating to our profile and selecting 'Send a Message'.
We look forward to hearing from you!
Exactly the same issue here. Haven’t even gotten to turn my headset on for the first time yet. App refuses to let me do anything due to this error.
So far no suggestions from support except “restart everything” - doesn’t work.
Which phone are you using and what software version? Someone on X has the same issue using iPhone with a Meta Quest Pro.
iPhone 15 Pro Max.
still having the same issue so I’ve so far had 0 seconds enjoyment out of my £500 purchase.
tried everything I can think of to fix it.
I’m a user with the same issue. I think I figured out the root cause but not a solution.
for context, I’m on iPhone.
I migrated a very old Facebook account over to the new system. I think the app is trying to trigger a window for you to create your new avatar. And that window is running into an error that completely soft locks the app.
when I went and created a new account under the new account, a proper window opened up for me to create an avatar.
I would still rather use my old account rather than using a new account because I had some old purchases on the old account
looking forward to hearing a solution
Try unlinking your old Facebook account from your original Meta account, then see if that solves the "Type error" issue.
If that doesn't fix it, it could simply be that your old Meta account was too old or had a problem, because you were able to set up your headset after you created a new Meta account 🤔.
I think you can unlink your Facebook account at Meta Accounts Centre on the web (you can also access Accounts Centre in the Meta Horizon app). I used to have mine linked, but I decided it could be a security risk - if my Facebook gets hacked or banned, I might get locked out of my headset. There are tons of posts in these forums from people losing access to their Facebook or Meta accounts.
Suspended meta account | Meta Community Forums - 1310138
Remove Meta account set up by Hacker | Meta Community Forums - 1309074
For the security of my facebook and meta account | Meta Community Forums - 1246864
I don't have any account linked to my Meta account. I did migrate an old VR account over - which I now no longer have access to as it was mirgated into this Meta account so I could get back my old purchased games.
Maybe it's related - but that was be something only Meta can resolve I would think. Another day gone by - still can't use the app or headset!
I think we have the same issue with the same cause. I let support know about it and I’m told they’ll update me when there is a solution. we are using an older account migrated into Meta and the app is running into an error when it tries to prompt us to make an avatar.
I bought my headset 2 days ago and was forced to make a new account to use it. Not ideal because, like you, I had a ton of old purchases I didn’t want to lose.
