I’m a user with the same issue. I think I figured out the root cause but not a solution.
for context, I’m on iPhone.
I migrated a very old Facebook account over to the new system. I think the app is trying to trigger a window for you to create your new avatar. And that window is running into an error that completely soft locks the app.
when I went and created a new account under the new account, a proper window opened up for me to create an avatar.
I would still rather use my old account rather than using a new account because I had some old purchases on the old account
looking forward to hearing a solution
I don't have any account linked to my Meta account. I did migrate an old VR account over - which I now no longer have access to as it was mirgated into this Meta account so I could get back my old purchased games.
Maybe it's related - but that was be something only Meta can resolve I would think. Another day gone by - still can't use the app or headset!
I think we have the same issue with the same cause. I let support know about it and I’m told they’ll update me when there is a solution. we are using an older account migrated into Meta and the app is running into an error when it tries to prompt us to make an avatar.
I bought my headset 2 days ago and was forced to make a new account to use it. Not ideal because, like you, I had a ton of old purchases I didn’t want to lose.
