Forum Discussion

Baki6m's avatar
Baki6m
Honored Guest
7 months ago

TypeError: Cannot read property 'type' of undefined on Meta Horizon App - Quest 3S Pairing Issue

Hello everyone,

I'm experiencing a critical issue with my new Meta Quest 3S and the Meta Horizon mobile app, and I'm unable to pair my headset. Whenever I try to initiate the pairing process from the app, it displays the following error message:

TypeError: Cannot read property 'type' of undefined

I have already tried the following troubleshooting steps, but the issue persists:

  • Restarting the Meta Horizon app.
  • Restarting my smartphone (Android).
  • Clearing app cache and data for Meta Horizon app.
  • Reinstalling the Meta Horizon app.
  • Restarting the Meta Quest 3S headset.
  • Trying the pairing process on another smartphone (same error occurred).
  • Ensuring both the smartphone and Quest 3S are on the same Wi-Fi network (5GHz band).
  • Ensuring Bluetooth is enabled on the smartphone and the devices are close.

Since the error appears on multiple devices, I suspect it's either an issue with my Meta account, the Quest 3S headset itself, or a deeper problem with the Meta Horizon app's server-side interaction.

I am unable to proceed with the initial setup and use my Quest 3S. I have also tried reaching out to Meta Support directly through their website, but I am unable to connect to a live chat agent.

Has anyone encountered this specific TypeError before during the initial Quest 3S setup or pairing? Any insights or suggestions would be greatly appreciated.

Thank you in advance for your help!

App (Mobile)
Meta Quest 3

21 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    7 months ago

    Hey there Baki6m!

     

    We can see that you're having issues pairing your new Quest 3S and that you've already went through extensive troubleshooting to get this issue resolved, we would love to take a closer look at this, so that we can work together to find a fix and get you into the Metaverse! 

     

    So that we can review this issue with you, can you please reach out to us privately.

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Once there, we can take a look at this issue in closer detail, help you get your Quest setup and have you ready to jump into the Metaverse in no time!

    We look forward to seeing you there!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hey there,

         

        We saw your post and wanted to lend a hand!

         

        Having an issue with the Meta Horizon app can be far from ideal, especially when you're looking forward to playing your favorite games. We would love to provide you with the assistance needed to get back into the Metaverse so you can enjoy playing those games we all love so much and for this we'll provide you with some troubleshooting steps but we need you to reach out to us privately so we can gather the information needed to begin with! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

         

        Next, click "Send a Message" to privately message us!

         

        Please remember, you must be signed into the community first to send us a private message.
         

        we hope to hear back from you soon!

  • Lumia1r's avatar
    Lumia1r
    Explorer
    4 months ago

    Exactly same issue here. Brand new headset - unable to use it because I can't get into the app due to this error. Did you find a fix?

    • Lumia1r's avatar
      Lumia1r
      Explorer
      4 months ago

      over 24 hours of dealing with Meta support and trying many different things to fix this problem - I’m no further forward.

      support have so far been abysmal. I’ve explained the issue multiple times, had to send the same screenshot multiple times.. support then asked me about my “headset tracking issue” … erm..

      then - asked for a SCREEN RECORDING of the error in the app - because a SCREENSHOT isn’t enough?

       

      it’s laughable. I’ll likely be returning the Quest 3 on Monday - and the headset itself hasn’t even been turned on yet because of their awful app, and even worse support.

      • J4Skin's avatar
        J4Skin
        Honored Guest
        4 months ago

        And to top it off this MetaStoreHelp bot keeps diverting people to solve in secrecy instead of just working it out here with all of us having the same issues...

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hi @darealtre.219175 !

       

      We see you're having some issues pairing your headset to the Meta Horizon app. While we're still unaware of the exact situation within your headset but we definitely intend to look into this for you.

       

      We would therefore request you to reach us via sending a PM so that we're able to gather more details around the issue to provide you with the suitable assistance.

       

      To send us a PM:

      • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
      • Next, click "Send a Message" to privately message us! 

      Please remember, you must be signed into the community first to send us a private message.

  • Funkyseagull7's avatar
    Funkyseagull7
    Honored Guest
    4 months ago

    also getting this issue trying to open the app on the phone. Crashes to TypeError: Cannot read property 'type 'of undefined.

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hello Funkzseagull7!

       

      Thank you for creating a post, we would be more than happy to help you with this issue you are facing.

       

      We would ask that you please contact our amazing support team by clicking on our profile picture and selecting message, so we can help you figure out what is going on with your phone app.

       

      We hope to hear from you soon and wish you a wonderful day! 

       

  • Lumia1r's avatar
    Lumia1r
    Explorer
    4 months ago

    Update for you all - there is no update from me.

    Meta “support” has fallen completely silent on me after asking me the same questions in circles. 
    Still seeing the same error.

    What an awful experience for people trying to enjoy their new headsets. Hope potential buyers find this post!

  • Anonymous's avatar
    Anonymous
    4 months ago

    Same issue here, just took deliver of my 3s but cant use it because the horizon app has the same error: TypeError Cannot read property 'type' of undefined. Please post the solution here @metaSupport

    • FrostedMantisShrimp8419's avatar
      FrostedMantisShrimp8419
      Explorer
      4 months ago

      I got a iPhone so go to settings…go to general…then to storage…then find meta horizon…then hit offload app let it do its thing and it should work after that 

    • Anonymous's avatar
      Anonymous
      4 months ago

      My just started working by itself, I am using an IOS App

  • Lumia1r's avatar
    Lumia1r
    Explorer
    4 months ago

    Ok.. posting my (I think) solution / workaround here. Not sure if it will last, but I have my account working for now. Hope this helps, let me know.

     

    i got annoyed waiting for Meta to offer any help at all - and I just made a fresh account. Made the fresh account and played some free games.

    I signed into this new account on the iOS app, and the headset.

    Then, the next day I thought I’d try my old account again. I went into the iOS app and switched account to my old one (which was getting the error) and it’s now working. I’ve been able to sign into my old account on the headset and so far, so good.

     

    Good luck! I’ll let you know if it stops working.