Unable to pair quest 2

Hello alexander675,

 

We understand how frustrating it can be when you're having trouble pairing your Meta Quest 2, so let's see what we can do to get you all set up!

 

If you're unable to select the Quest model in the Meta Horizon app pairing menu, even after granting the necessary permissions, this typically indicates a connection issue where the app isn't properly communicating with your headset. Fortunately, this can often be resolved by following these steps:

 

• Ensure Same Wi-Fi Network/Frequency: Make sure both your phone and Quest 2 headset are connected to the exact same Wi-Fi network and, importantly, the same frequency (e.g., both on 2.4GHz or both on 5GHz). The Quest 2 can be particular about this.
• Verify Permissions (Precise Location and Nearby Devices): Double-check your phone's system settings to ensure that Precise Location and Nearby Devices (or Bluetooth) permissions are fully enabled for the Meta Horizon app. Sometimes, even if you allow permissions once, the phone OS might restrict them later or require the "precise" option.
• Restart Devices: Restart both your mobile phone and your Quest 2 headset. For the headset, you can perform a hard reboot by holding down the power button for about 30 seconds until it turns off completely, then powering it back on.
• Reinstall the Meta Horizon App: Uninstall the Meta Horizon app, restart your phone, and then reinstall the latest version from the app store. This can clear any corrupted app data or bugs. 

If you continue to experience issues after this, please reach out to us via private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!