Forum Discussion

birmeclaise's avatar
birmeclaise
Explorer
22 days ago

Unable to pair refurbished Quest 3 bought on Amazon

Hi,

I have followed the troubleshooting guide and attempted most of the things including factory reset, different WiFi networks, disabled private relay and ensuring Bluetooth connection works.

The device is detected but when the pairing code has been entered the only info I get that it fails to pair.

Is it possible that this refurbished Quest 3 has been locked somehow and how do I unlock it or is it returning it the only option I got?

Anyone else with similar experience of these issues?

Thanks in advance!

Air Link
Headset
Meta Quest 3

7 Replies

  • BananaBoy1066's avatar
    BananaBoy1066
    Honored Guest
    22 days ago

    Same issue here, bought a refurbished 3 from the meta store on eBay and it won’t pair, tried factory reset but no joy

    • birmeclaise's avatar
      birmeclaise
      Explorer
      22 days ago

      I can add that I get the same pairing code after each factory reset which I saw another post here could indicate it was locked due to being stolen. I ended up returning it to Amazon

  • Choleni's avatar
    Choleni
    MVP
    22 days ago

    Hi birmeclaise​ 🙂

    birmeclaise wrote:

    Is it possible that this refurbished Quest 3 has been locked somehow and how do I unlock it or is it returning it the only option I got?

    Anyone else with similar experience of these issues?

    A few days ago, a user bought a refurbished headset that  apperently was reported as stolen/lost and for that reason it was locked.🙁

    Cannot pair with the meta quest app - same 5 digit code | Meta Community Forums - 1358538

    If I were you..... I would send it back and get another one.

    • Choleni's avatar
      Choleni
      MVP
      22 days ago

      birmeclaise​   Just want to add something.

      The pairing code is always the same for a specific device. It does NOT change after a factory reset.... this is not an indicator that the device is stolen/locked.

       

      • birmeclaise's avatar
        birmeclaise
        Explorer
        22 days ago

        Ok, thanks for clarifying. Have tried to contact the support but when I enter the serial number it says support is not available for that number / device. It seems to be identified as a valid number.

        But as I cannot reach the meta support I will return it to Amazon and procure a brand new one. It was supposed to be something for the family during the holidays but I guess this is always a risk with buying refurbished devices.