Hi birmeclaise 🙂
Is it possible that this refurbished Quest 3 has been locked somehow and how do I unlock it or is it returning it the only option I got?
Anyone else with similar experience of these issues?
A few days ago, a user bought a refurbished headset that apperently was reported as stolen/lost and for that reason it was locked.🙁
Cannot pair with the meta quest app - same 5 digit code | Meta Community Forums - 1358538
If I were you..... I would send it back and get another one.
birmeclaise Just want to add something.
The pairing code is always the same for a specific device. It does NOT change after a factory reset.... this is not an indicator that the device is stolen/locked.
Ok, thanks for clarifying. Have tried to contact the support but when I enter the serial number it says support is not available for that number / device. It seems to be identified as a valid number.
But as I cannot reach the meta support I will return it to Amazon and procure a brand new one. It was supposed to be something for the family during the holidays but I guess this is always a risk with buying refurbished devices.
Thanks, I had a chat and they recommended me to return to Amazon and purchase another one.
