birmeclaise Just want to add something.
The pairing code is always the same for a specific device. It does NOT change after a factory reset.... this is not an indicator that the device is stolen/locked.
Ok, thanks for clarifying. Have tried to contact the support but when I enter the serial number it says support is not available for that number / device. It seems to be identified as a valid number.
But as I cannot reach the meta support I will return it to Amazon and procure a brand new one. It was supposed to be something for the family during the holidays but I guess this is always a risk with buying refurbished devices.
Thanks, I had a chat and they recommended me to return to Amazon and purchase another one.
