Forum Discussion

antiartlouis's avatar
antiartlouis
Honored Guest
2 years ago
Solved

usb update mode loop in quest 3

i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019. 

the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, sideload update, it just reboot the device and then jump to usb update mode again. if i choose power off, it will turn on again and stuck here while i try to charge my quest3. 

does it mean my quest 3 system was wiped out and only need to return it to meta for a fix?

did anyone even solve this successfully before? appreciate for any answers. 

Latest update on Feb/21/2024, thanks for all answers here. Finally, i contacted Amazon for a replacement. They got a very nice after-sale service. even i bought this for 2 months, they just asked me to deliever my faulty one back and sent me a brand new one immediately and i got it on the second day. 

Amazon
Boot device
boot loop
factory reset
Meta Quest 3
quest 3
replacement
sideload
Update
USB
  • WootM4ge's avatar
    WootM4ge
    2 years ago

    Hey everyone! I see that some of you have completed the factory reset steps that Support provided and you're still having the menu loop issue. If that's you, I recommend reaching out to MetaQuestSupport through private message. To do so, click on their name and view their profile, then click "Send a Message" to privately message them. There, they would be able to look into the options available!

85 Replies

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hi there, everyone. Thank you for bringing this to our attention. We do appreciate time and patience throughout this busy holiday season. We know how important it is for you all to get back in the game. Rest assured we would love to look into this further for you. We wouldn't want our customers having anything less than a stellar VR experience. One of the things we can have you try would be to perform a factory reset. The steps have been shared below:

       

       To perform a factory reset using your phone:

       

      1. Open the Meta Quest app on your phone.
      2. Tap Menu then tap Devices.
      3. Tap the headset connected to your phone.
      4. Tap Headset Settings then tap Advanced Settings.
      5. Tap Factory Reset and then Reset.

      To perform a factory reset using the headset:

       

      1. Turn off your headset.
      2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
      3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
      4. Use the volume buttons on your headset to highlight Yes and press the power button.

       

      If the factory reset does not work, please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible 
       

      • alvarlaigna's avatar
        alvarlaigna
        Protege
        2 years ago

        No, it's not helping. I'm still waiting and even I got the first response from Meta and they said the device must be replaced they said that as I ordered it through the official Amazon Germany story I need to move to France to replace it.... Like what??? This is procrastination and a customer-hostile attitude. I hope the reason was the holidays and I will get it solved, but Meta support has been awful so far. Meta Quest 3 while it worked was amazing, but currently, it's useless.

  • FreshChicken12's avatar
    FreshChicken12
    Explorer
    2 years ago

    I have same issue for last 3 days.  Can’t seem to even contact Meta support for assistance.  Reading other posts elsewhere  it seems others have contacted Amazon directly and received a refund.

    • FreshChicken12's avatar
      FreshChicken12
      Explorer
      2 years ago

      Thanks for your reply Maxi.  None of the reset methods worked, already tried them.  Totally stuck in one screen.  I sent the unit back to Amazon and replacement being shipped to me which is excellent.  Thanks again.

      • alvarlaigna's avatar
        alvarlaigna
        Protege
        2 years ago

        For me Amazon states that support is being offered by Meta. At least as Amazon DE. And Meta's support so far has been hostile and useless.

  • LeoVremotion's avatar
    LeoVremotion
    Explorer
    2 years ago

    Estou com o mesmo problema, ao ligar meu óculos quest 3 hoje não sai desse loop de boot, e o pior estou no Brasil onde não posso recorrer a assistência.

    • FreshChicken12's avatar
      FreshChicken12
      Explorer
      2 years ago

      Olá Léo. Você deve entrar em contato com a Amaon ou com o local onde adquiriu o aparelho. O Meta Quest vem com garantia de 12 meses. O Meta 3 foi lançado há apenas 3 meses, então estaria coberto. boa sorte.

  • LeoVremotion's avatar
    LeoVremotion
    Explorer
    2 years ago

    It would be much easier for Oculus Quest users from all over the planet to make software repair software available for the Quest, considering that this is clearly a software problem and that it would not be necessary to send the device for replacement, which causes costs and poor customer service.

  • alvarlaigna's avatar
    alvarlaigna
    Protege
    2 years ago

    Nope, we are all still stuck and Meta's support is not helpful at all. Seems that Meta's customers are left alone with their faulty products. Sad.

  • riadi98's avatar
    riadi98
    Honored Guest
    2 years ago

    I have the same problem, i have followed like instructions. but the problem is the loop keep on continue over and over again. I am stuck with this loop. please help

  • woufwolf's avatar
    woufwolf
    Honored Guest
    2 years ago

    i have the same issue despite factory reset, reboot etc. nothing works.

    I tried to contact the meta support through email.

    One person answers asking some details ok normal.

    2 days later one another guy asking the same details i've already provided by mail.

    i am worried.

    • alvarlaigna's avatar
      alvarlaigna
      Protege
      2 years ago

      That's sad. I have gotten similar responses, but lately no response or reaction from Meta. I'm very disappointed in their customer support and service quality. I still hope they help me, but I will soon lose hope for Meta. Sad.

  • jake.prinstone's avatar
    jake.prinstone
    Explorer
    2 years ago

    The bad thing that there is no firmware to sideload like quest 2 had, so we need to send device to meta to do 5 min action which we can do at home....