Forum Discussion

xanderpanda.2023's avatar
xanderpanda.2023
Honored Guest
4 months ago

Why does it say “it looks like there isn’t an account associated with ————-“

I put my gmail in and it didn’t work.

 

2 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    My friend, some advice. Don't put your personal email address on a public forum for your own security.. You should delete your post.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey @xanderpanda.2023 

     

    That specific response generally only appears if the email used isn't actually connected to a Meta Horizon account. If you're sure it is, we'd love it if you could reach out to us privately, so that we can ask you some account information to see if we can locate the account for you. 

     

    - Please select our name to get to our profile page, or click here
    - Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community forum first to send us a private message.