Forum Discussion

the_creature's avatar
the_creature
Explorer
5 months ago

Will meta ever address the terrible quest pro tracking?

title says it all, the headset has been out for 3 years and yet tracking loss is still persistent on quest pro, despite being in a well lit environment the controllers will all of a sudden loose their positioning and tracking, they don't work unless you put them back on the base station or reset the headset.

 

I have tried everything to troubleshoot these controllers, I want to love the headset but the controller tracking is awful. It baffles my mind that Meta shipped out a "pro" headset with worse controller tracking than their Quest 2. 

 

It is extremely frustrating, Meta knows we are suckers for buying this headset and they seem dead-set on never addressing this issue.

There have been multiple reddit threads, and threads on this very forum (that have now been seemingly scrubbed)  discussing this

 

This headset feels like a 1500$ paper weight, I really don't understand how the controller tracking is so terrible for so many. Who do they plan to sell a Quest Pro 2 to? Most QPro users I have spoken to are disappointing because it feels like Meta is trying their hardest to ignore the people that would support a headset like this.

 

Meta please fix these controllers they are so terrible, loosing tracking out of nowhere despite an optimal set-up for tracking.

 

 

controller
quest pro
tracking bug
Tracking fix

3 Replies

  • d0gg's avatar
    d0gg
    Rising Star
    5 months ago

    You probably won't see much support for the Quest Pro. It went End of Life in September of 2024 and sales stopped in Jan of this year. Just providing Security updates this point. 

    They are only focused on the Quest 3 and 3s at this point (and a rumored Quest 4 (same technical level as the 3) in a few years). As far as the Quest Pro 2… They scrapped the development on it. It was cancelled in late 2024.

    • the_creature's avatar
      the_creature
      Explorer
      5 months ago

      You are right, it's just sad meta is just pretending the issues doesn't exist, it boggles my mind how they shipped out this hardware with such a glaring issues, the QPro userbase is too small so meta will not listen to our concerns in an effort to get us to buy a new headset.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hello the_creature

    This is certainly not what we like to hear! Your headset should never feel like a paper weight, we want all our users to experience the wonders of the Metaverse!

    Tracking is a vital component of Meta Quest and we definitely want to get this sorted for you, please view our guidance below for this!
     

    • Try waking your controllers up by quickly pressing the Oculus or Menu buttons. The LED should be solid white on each controller while in VR. If not, please confirm the status of each LED.

     

    • Make sure the tracking cameras of your controllers are clean. Please use the cleaning cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.

     

    • Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)

     

    • While in VR, hold your controllers at eye level, pointing in front so that the cameras on the controller can see the surroundings. Move your controller around slowly for the controllers to start tracking.

     

    • Power cycle your controllers: This usually takes about 20 seconds. You should feel the "powering down" haptics, followed by the "powering up" haptics before releasing the button.

     

    • If this doesn't work, try rebooting your controller by holding down the Oculus/Menu button until you see the lights change. 

     

    • If still not working, press Oculus or Menu button to ensure the controller is awake and flashing S.O.S. on the LED. The S.O.S. mode will blink in white with the S.O.S. pattern (3 quick blinks, 3 slow blinks, 3 quick blinks). 

     

    • Restart the HMD via holding the power button until the Power Menu comes up. Use the Gaze Cursor to select Reboot.

     

    If this issue persists, please feel free to continue the conversation via PM or open a case with our team at Meta Store Support.

     

    Thank you!