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AndreyKlenin's avatar
AndreyKlenin
Honored Guest
2 months ago

"Age restriction" in Add-ons testing

Hello!

I'm developing a game for the Meta Store in Unity3D. I'm currently implementing and testing Addons (in-app purchases). Following the instructions at https://developers.meta.com/horizon/documentation/unity/ps-iap, I created IAP items (with prices and descriptions), created a test user, added them to the development team, and logged in as this test user to the mobile app and on the Meta Quest 2 device. However, when I try to purchase an item using the LaunchCheckoutFlow method on the device, a window appears with the message, "Request Failed. This purchase isn't available in the app due to age restrictions." What's the problem?

Best regards,

Andrey Klenin

Android
iap api
Unity

1 Reply

  • 4tothefloor's avatar
    4tothefloor
    Meta Employee
    2 months ago

    Hey AndreyKlenin!

    I understand you're having trouble testing your IAP with the test user you created. When you created the test user, what account type did you set for them? Depending on what account type you set for them (i.e. if they are set up as a child), they might be blocked for IAP. 

    One thing you could try would be to setup a new test user and ensure they aren't set up as a child account to make sure they're able to test IAPs. If the issue persists, you could also check the entitlement status or app ownership for your test user. I can also link some of our documentation you may find helpful below. 

    If that still doesn't work, please feel free to let me know along with anything else you've tried and we can investigate further!

    Add-ons (DLC and IAP)
    Test Users

    -G

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