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JCousins97's avatar
JCousins97
Honored Guest
1 month ago

Business Verification 'In Review' 10+ days — blocking App Review submission

Hi everyone,

I'm building ZynPost (zynpost.co.uk) — an AI-powered social media scheduling platform for small businesses. I submitted my business verification over 10 days ago and it's still showing "In Review" with no updates.

Details:

  • Business Portfolio ID: 1514153376737761
  • Use case selected: "App requires access to permissions on Meta for Developers"
  • App name: ZynPost
  • App status: Published (Live mode)

The problem: The pending business verification is blocking me from completing my App Review submission. Specifically, instagram_business_content_publish requires Advanced Access which requires Business Verification to be complete before I can run the required API test call. This means I cannot submit my App Review until verification completes.

I have completed everything else:

  • All permission descriptions written
  • All screen recordings uploaded
  • Facebook OAuth working and tested
  • Instagram connected and tested
  • All other API test calls completed

I've tried raising a support ticket through the bug reporter but was told individual cases can't be handled there.

Is there any way to escalate this or get a manual review? Any help from Meta staff or community members who've resolved this would be greatly appreciated.

Thank you

1 Reply

  • Degly's avatar
    Degly
    Start Mentor
    7 days ago

    To be fair, 10 days is not unusual anymore I think, especially for apps requesting Instagram publishing permissions.

    For now I think:

    • Double check the business documents exactly match the Business Manager info
    • Verify the website domain is verified in Business Settings
    • Make sure the business email domain matches the website domain
    • Avoid re-submitting or changing details while “In Review”

    You can also try opening a Direct Support case through Meta Business Support instead of the bug reporter, since I think that App Review/Business Verification teams should be separate from engineering support.

    https://developers.meta.com/horizon/support/

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