Extremely poor Meta Support experience – ongoing ad payment issue for months without real resolution

I’ve been facing the same payment issue with one of my ad accounts for a long time.

The issue: automatic payments from my card keep failing on one ad account, but the same card works perfectly fine for all my other ad accounts under the same Business Manager.

Every time I contact Meta Support, they simply tell me it’s a bank issue. However, I’ve already confirmed multiple times with my bank that there are no restrictions or suspicious flags on my card. In fact, Meta’s backend team can manually process the payment successfully using the same card, which clearly proves the problem is not on the bank’s side.

Every agent gives me the same repeated answer and closes the case without identifying the root cause or escalating it properly. I’ve gone through several agents and even the “specialized team,” yet no one provides a valid technical explanation or lasting fix.

I spend around 200–300k MYR monthly across my ad accounts, and this repeated experience with Meta Support has been very disappointing. There’s no ownership, no follow-up, and no real investigation — only repeated replies blaming the bank.

I’m sharing this here because I’ve exhausted all support options, and I hope this will reach someone who can actually look into the technical side of my issue instead of deflecting responsibility.