the base build/version shown there is: 49660200226600510
Current version is 51563850146500520.
When the new headset is being set up, it will download an update and reboot. It will then show another update bar in the eyepieces, while the update is being applied. Then it might restart again and/or possibly show another update or downloading bar as additional apps are initialized and/or updated. Once, after an update, my headset sat on a black screen for 5-10 minutes before everything suddenly loaded up and started working (it gave me the cold sweats, thinking it had bricked itself 😅)
The web-based Meta update tool does not work and reports that the device is “not supported”.
That's not a good sign. Either the device is faulty, or you possibly interrupted the software update process by factory resetting/ rebooting the headset in the middle of its update and possibly bricked it.
If I were you, I'd return the device to the store where you bought it and get a replacement or refund.
BUT, if you want to try to fix it yourself, see this YouTube video here.
regarding the update, as shown in the video, the gpt chat told me that it wouldn't work, since it was updating an already installed system, and I needed a full official FULL OTA
Are you talking about an online EDL (emergency download mode)? As far as I have read online, Meta won't release anything like that. You'd have to send the unit back for replacement.
