Network Timeout Error on Meta Horizon Dashboard

Question

I am experiencing multiple issues with the Meta Horizon Developer Dashboard. The page loads very slowly, clicks are delayed, and over the past two days, I have been unable to update the test user subscription status. I am even unable to publish a subscription without trying at least five times. Each attempt results in a network timeout error, such as:

Network request timed out. OCDevManageSubscriptionCancelTestSubMenuItemMutation

Now, while testing IAP for subscriptions on my Meta Quest headset, I am even getting a "Something went wrong" message. I must admit, this experience has been very frustrating. I sincerely hope the dashboard issues are addressed soon.

to_the_cosmic_end · Answer

Hello,I am not using a VPN. The network speed is around 100Mbps. I tried with another network and it still shows the same error.The fastest way to test it:Dashboard --&gt; select your app --&gt; Monetization --&gt; Subscription --&gt; "Manage Test User Subscription" Tab --&gt; "Start a&nbsp; new test user subscription" button --&gt; Fill out test sub details &amp; tap "Submit" --&gt; Now you can test the error by tapping "triple-dot icon" on the active test subscription and selecting "Renew" from the overflow menu.Another way to test is to start a new subscription as a downgrade or upgrade to an existing active subscription or by "Edit period end time" . "Cancel" and "Expire" can also throw network error but not always. It can also go into "Error" state many times while trying to renew or downgrade subscription. Deleting the subscription doesn't help either. On top of it, It also fails to&nbsp; test subscription from headset unless I delete the subscription completely from the dashboard first.Thank you.

to_the_cosmic_end · Answer

It works in some attempts but mostly it is showing the network error. Especially the "Renew" option has almost no chance of success. In all of my attempts, "Renew" button has worked just once.

to_the_cosmic_end · Answer

Yes I am currently on a wireless connection. I don’t have an Ethernet cable long enough to reach the router, But I tried:- disabling antivirus- updating chrome to the latest version- testing in Edge browser- tested on a mobile hotspot- tested on a different machine (Mac Mini + Safari browser)the error is consistent across all my tests. In the browser dev tools I noticed the API request is marked as "cancelled" rather than returning a status code, which suggests the request might not be reaching the server at all.

to_the_cosmic_end · Answer

Thank you. I couldn’t get a longer cord, but it seems the dashboard is working fine today. I was able to test all subscription-related actions, and the load time has improved significantly. However, there is a problem with one of the test account where I can’t start a subscription from the dashboard or the headset. I keep getting error code 1383273, but I have already submitted a feedback report from my account.It would be great if you could pass along that test-user subscriptions often enter an invalid state, which makes testing difficult. I hope the Delete subscription option will eventually wipe out all previous subscription data, including any invalid states, because these make it very painful to start a fresh subscription phase for a test-user account.Thank you.

4tothefloor · Answer

Hey there!Sorry to hear that you're having issues with your Developer Dashboard, I get how frustrating that can be. By chance are you using a VPN? If so, it's possible that is what's causing the errors. If not, would you mind letting me know how fast your network speed is when you're using the Developer Dashboard? Based on the errors you mentioned, it's possible that it's being caused by a network issue. If all else fails and you're not using a VPN and have good network speed, please feel free to let me know and I can take a closer look!-G

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Network Timeout Error on Meta Horizon Dashboard

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